How can I get a return label?

Question

Hello, I would like a return slip to send back the Free box    Configuration: Windows / Firefox 78.0

billmaxime · Answer

hi  check the procedure in this topic --> click here  @+  -- the radiation level is higher at the employment office than at Chernobyl

MPMP10 · Answer

Hello,
You need to see here:
2 - Remember to return your Freebox equipment

The equipment and accessories of the boxes provided to you must be returned to us no later than 15 days following the effective date of termination.
Information regarding the return (items to return, address, return method, etc.) will be communicated to you when you call 3244.

2/ Return of equipment You must return the equipment provided in a condition suitable for resale, accompanied by all their accessories, without excessive delay, and in any case, no later than 14 days following the communication of your withdrawal decision, exclusively to the following address: Free - Freebox Withdrawal 6 rue Désir Prévost, 91075 Bondoufle, France. This deadline is deemed respected if you return the provided equipment before the expiration of the 14-day period. If the equipment is not received within this period, Free will charge you the flat-rate indemnities mentioned in the Tariff Brochure. The direct return costs are your responsibility. Your liability is only engaged in relation to the depreciation of the equipment resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the equipment.

The enemy is stupid: he thinks we are the enemy when it is actually him!
Pierre Desproges

Pierr10 · Answer

Hello,

It is imperative to strictly follow the protocol defined by Free. Do not take the initiative to return anything.
https://www.free.fr/assistance/145.html#step-363

You must start by calling 3244. Even if it’s busy, insist.
Your interlocutor will probably try not to lose a customer and will make you new offers.
If you really want to cancel, you will be given an address to send a registered cancellation request. (Make sure to have paper and pen to take notes).
The return slip will be made available in your subscriber area.

Also check this site: https://www.jechange.fr/telecom/operateurs/free/resiliation-freebox

--
What is well conceived is clearly stated,
And the words to say it come easily.
(Boileau)

brupala · Answer

Hi,
well, you've got some responses, that's great, but still no return voucher.
This is one of my current inquiries:
How are you led to ask questions that only concern the Free sales service on the CCM forum, which has absolutely nothing to do with it?
Can someone explain the twisted reasoning that brings you to ask that here when we can't do anything about it?

--
and... There you go!

How can I get a return label?

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