IPTV error message

Bowleur731 -
Bowleur731 - 23 Dec 2020 at 23:37

Hello, I installed IPTV and on each channel, in the middle of the screen, I have "please unlock". What should I do, please? Thank you in advance.

4 answers

Answer 1 / 4

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Steph9100 Posted messages 3 Status Member 4

Good evening, I have the same problem as you, have you solved yours?
4
1. Bowleur731
  
  No no, still not resolved.
  
  0
2. Steph9100 Posted messages 3 Status Member 4 > Bowleur731
  
  I found the solution by downloading another app on Apple TV and paying €12.99 per year for the app to be complete.
  
  0
Answer 2 / 4
oriol.jst Posted messages 35 Status Member 7

Hello, have you paid? Otherwise, it's normal they force you to pay.
Are you connected?
Otherwise, I saw that they have a customer service available 24/7.
1
1. Bowleur731
  
  Yes yes of course, but I only get replies in England and nothing concerns this message.
  
  0
  1. oriol.jst Posted messages 35 Status Member 7 > Bowleur731
    
    I continue to look and I will get back to you.
    
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Answer 3 / 4
oriol.jst Posted messages 35 Status Member 7

What device do you use to watch?
TV box, PC, phone, smart TV?
0
1. Bowleur731
  
  I installed the app on my Apple TV, logged in with my username and password, and I have all the channels except for the VOD. And on each station, in the middle of my screen, I have "please unlock". I'm willing to do that, but how?
  
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2. Bowleur731
  
  Apple TV
  
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  1. citadin6 Posted messages 213 Status Member 23 > Bowleur731
    
    Could you do a cross-test with another support please to identify what the issue is
    Thank you!
    
    0
Answer 4 / 4
citadin6 Posted messages 213 Status Member 23

Hello,
Could you please specify when this error message occurred?
After that, it may be that the source is from the provider, your connection (or even your ISP [To be checked with a cross-test in the application]) or from the IPTV application itself.
Citadin6
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IPTV error message

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