Gray crosses on my files

Hello,
see this page.

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bazfile
Moderator/Security Contributor.
a hello, an answer, a thank you are always appreciated.

Hello,

I had the same problem, and I found only one solution:

- Transfer the files/documents that have that gray cross in the bottom left corner of their icon, to a USB drive or external hard drive.

- During the transfer, you will receive an error message (see screenshot below) "an unexpected error is preventing you...." or something like that, you need to press IGNORE and the transfer will continue without damaging the file, and it will be able to open again like the others.


- Double click on the file/document that is now on your USB drive or external hard drive, it opens correctly again.

- You just need to transfer your saved files back to your PC.
The operation is a bit tedious, but it still allows you to reopen your documents affected by this problem.

WARNING: It's better to use a blank USB drive or external hard drive because it may be possible that this manipulation erases the files already saved on these devices.

Hello
For your information.
"Start the OneDrive synchronization and everything will fall into place."

Hello,

I had seen this page, but it is not Google Drive since I do not use it. I have Dropbox but I stopped the synchronization and it doesn't change anything.
I can't access the Microsoft page mentioned.

Thank you very much to anyone who could help me.

Hello,

I did that, indeed there was a Windows update on 10/22 (my files are checked up to that date). However, here’s the thing:
After 2 hours of system restoration, the system tells me that the restoration could not be completed!

My files are still checked and therefore inaccessible.

This thing has made me sick! I really need help, thank you.