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EBP Suite - message: Unable to find the folder with the identifier...

ivoshandor -  
 ivoshandor -
Hello,

When creating a shortcut to a database linked to several applications and located on the remote server under Windows 7, the following error message appears and the shortcut is not created:

"Unable to find the folder with the identifier [048e172e-23c4-48c4-827d-7fc1a7c47313 / GLISSE AVENUE_for test modifications_f9e92713-702a-4762-ba2d-83ad4b7f2769] for the linked application [EBP Payroll Line Open Line]."

In contrast, under Windows 10, everything works and the shortcut is created correctly.

Does anyone have an idea of the problem?

Thank you in advance.

Configuration: Windows / Firefox 80.0

4 réponses

Réponse 1 / 4
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Do you have a single-user or network installation?
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Réponse 2 / 4
ivoshandor
 
Hello,

Users have the choice between the two.

It is from the remote server that it is not working on Windows 7.
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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
At installation, you have the choice between the two, but unless you have a network license, dual installations are not permitted...
Is the error message in an EBP window or in a Windows window?
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Réponse 3 / 4
ivoshandor
 
The error message appears in an EBP window.

I don't think I have a license issue since creating shortcuts from the remote server works with all computers running Windows 10.
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contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
Try the EBP solution:
https://support.ebp.com/hc/fr/articles/360000136898-Erreur-Le-raccourci-est-introuvable-dans-EBP-Open-Line-
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Réponse 4 / 4
ivoshandor
 
Thank you for your help.

The problem is solved, I hadn't noticed that the latest version of EBP was not installed for Windows 7.

It works now.
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