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PC issue confirm your identity

Amme -  
gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   -
Hello,

I have a problem with my desktop PC, Acer. I don't know why it's asking me to confirm my identity to get a certain code, so I'm following the instructions, I enter my email, and no, it refuses. Worse, it tells me that my email must start with mo*****@gmail.com (it's clearly displayed with the stars), but I have no email with that name. Is this hacking? What can I do to resolve the situation? My PC is really blocked; I can't do anything on it.
I'm asking for your help, as I think maybe there are people skilled in IT who can help me... Do you have any ideas or tips for my problem?

Thank you in advance for your generous help.

3 answers

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 269
     
    Hello,
    The email mo*****@gmail.com is the email you provided as the password recovery email to which the code for authentication will be sent. You need to enter the complete email (without the asterisks) to recover your account. If you don't remember this email, only Google can help you https://support.google.com/accounts/answer/7682439?hl=fr

    bazfile
    Moderator/Security Contributor.
    A hello, a response, and a thank you are always appreciated.
    1
    1. Amme
       
      Hello,
      No, this is not one of my emails, even an old one; that's why I thought it might be hacking, but the problem is that everything is blocked because of that..
      Do you have a number or a website to contact someone who could help me with this?
      Thank you in advance for your response.
      0
  2. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     
    Hello,

    Are you on this screen?


    You must have said yes to a prompt for identification by code or accidentally clicked on a password reset request.

    Can you click on the cross in the top right to close and stop this procedure?
    Just close this window.
    Does the PC resume and continue its Windows startup?

    Or is it something else and your PC might not be running Windows?
    Please specify everything.

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    1
    1. Amme
       
      Hello,
      Yes, it's this window here, the same one but there is no cross and the email that doesn’t belong to me is blocking everything.
      0
  3. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     
    Hold the power button down until it turns off.
    Restart to see.

    --
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