Invalid card decoder canal +

yosemite1107 Posted messages 38 Registration date   Status Membre Last intervention   -  
 Gapacal -
Hello,
I just changed my Canal+ decoder to the latest ultra HD model, the picture keeps cutting out, and the screen shows "mute card or invalid". I have removed and reinserted the card several times without success.
I called Canal, performed several manipulations and reset it, it worked for 1 week and now it’s back to "mute card".
If anyone can help me, should I change the decoder or the card?
Thank you

Configuration: Windows / Edge 18.18363

5 réponses

MPMP10 Posted messages 46965 Registration date   Status Membre Last intervention   18 836
 
Hello,
See by rubbing the card on hair or a nylon garment....
5
Gapacal
 

Hello,

After encountering the "invalid card" issue twice, I realized that each time it happened, it was under extreme weather conditions.

Specifically, very high temperatures in the room, over 29°....

In fact, the decoder really doesn't like getting too hot!!!

I placed a fan in front of the decoder for 10 minutes and then, miracle, after a "power cycle" of the decoder, it started working instantly ...

Thank you, who???

-1