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Invalid card decoder canal +

yosemite1107 Posted messages 38 Registration date   Status Member Last intervention   -  
 Gapacal -
Hello,
I just changed my Canal+ decoder to the latest ultra HD model, the picture keeps cutting out, and the screen shows "mute card or invalid". I have removed and reinserted the card several times without success.
I called Canal, performed several manipulations and reset it, it worked for 1 week and now it’s back to "mute card".
If anyone can help me, should I change the decoder or the card?
Thank you

Configuration: Windows / Edge 18.18363

5 answers

  1.
    MPMP10 Posted messages 47331 Registration date   Status Member Last intervention   18 957
     
    Hello,
    See by rubbing the card on hair or a nylon garment....
    5
    1. Gapacal
       

      Hello,

      After encountering the "invalid card" issue twice, I realized that each time it happened, it was under extreme weather conditions.

      Specifically, very high temperatures in the room, over 29°....

      In fact, the decoder really doesn't like getting too hot!!!

      I placed a fan in front of the decoder for 10 minutes and then, miracle, after a "power cycle" of the decoder, it started working instantly ...

      Thank you, who???

      0