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Brother "on hold"

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papageno33 Posted messages 1002 Status Member -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -
Hello, I can't print, my Brother 195 is on "paused" and I can't get it out of this status! Help please (desktop PC)

5 answers

  1.
    jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello....

    I suggest you check out ► This link which offers solutions

    Looking forward to your upcoming comments.... But if none >> Resolved
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    1. papageno33 Posted messages 1002 Status Member 28
       
      Thank you for your help. I went to the link I had already visited, which did not provide any solution. I uninstalled the program and reinstalled it; the PC recognizes this printer that scans and copies without improvement. I'm attaching a screenshot that might tell you something; I'm not knowledgeable enough to find the solution. I don't understand this concept of "default." Best regards.
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      1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > papageno33 Posted messages 1002 Status Member
         
        Hello ... ► On your screen image ► Is the printer a DCP 193 C and 195 model like in your title?? Or is there an error?
        See you+
        -1
  2. papageno33 Posted messages 1002 Status Member 28
     
    Brother is asking me to uninstall the Windows update KB4566960, how do I perform this operation? The machine is a DCP 195 C.
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  3. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello.....

    Before uninstalling this update, I suggest you do what is noted below, as your printer should be automatically recognized by Windows

    1-Uninstall the printer completely and properly
    2-Restart the PC
    and do what is noted below after disconnecting the USB Printer/PC cable

    1-Control Panel
    2-Devices and Printers
    3-Add a printer (2nd line from the top right)
    4-Click on "The desired printer is not listed"
    5-Check the last small box at the bottom >> Next
    6-Leaving the top box checked >> Next
    7-Click on Windows Update >> Let the machine search for compatible printers
    8-In the window that opens >> Left Column >> Look for Brother >>> in the right column scroll down to Brother DCP 195 C >> Next
    9-Connect the printer and plug in the USB cable when the system asks for it

    Make sure to select the correct printer DCP 195C and not the 193
    See the screen image below


    Otherwise, to uninstall an update, you need to open the Control Panel ► Programs & Features ► View installed updates (on the left of the page) and in the window that opens ► Look for this update and uninstall it..


    A+
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  4. papageno33 Posted messages 1002 Status Member 28
     
    https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960 here is the update to remove, I struggled to find it but couldn't manage to delete it. Help!
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    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       
      Did you see my message ...just above?
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      1. papageno33 Posted messages 1002 Status Member 28 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         
        Yes, I saw it, but Brother certifies that this update must be removed to reload the machine's software. Everything you wrote is mentioned on Brother's website; the only thing I did was uninstall Brother.
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      2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > papageno33 Posted messages 1002 Status Member
         
        Have you checked the control panel... see my last message where I explained how to do it
        A+
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      3. papageno33 Posted messages 1002 Status Member 28 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         
        Hello and thank you for all your input. Strangely, my printer started working again since yesterday morning for no specific reason. Furthermore, it does not appear on the "printers" list in Windows, but it works, and that's the main thing.
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  6. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     
    Hello ....

    Thank you for the feedback and I'm happy for you if everything is okay...
    Personally, I also have a Brother MFC J615W and I had the same issue with Windows 10... but it works now..
    I will mark the topic as resolved..

    Have a great Sunday and see you later!
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