Ringtone keeps looping when I listen to voicemail

Solved
PhilCa -  
 Maa -
Hello,

Can someone help me with a problem that I didn't have before but has now been happening every time I want to listen to an audio message sent to me via WhatsApp?
As soon as I press the arrow to start listening to the message, I hear a kind of ringing sound in a loop, like a notification.
As a result, the message becomes incomprehensible.
I'm desperately trying to figure out where the bug is coming from.
Help!
Thanks

4 answers

  1. Dydlow
     
    I had the same problem with my Samsung Galaxy S20. After contacting Samsung support, here is the procedure that resolved the bug:

    1) Settings – General management – Reset – Reset settings (default)
    2)
    - Go to your device's settings.
    - In Applications, search for the "Whatsapp" application.
    - In storage, tap on "Delete data".
    3) Restart your phone.
    22
    1. Sarah
       
      A thousand thanks, it worked for my husband and me.
      0