Main ps4 problem
Solved
jibo_3218
Posted messages
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EL_MONSTEUR_du34 -
EL_MONSTEUR_du34 -
Hello,
I have a problem and it might take a while to explain so thank you for taking your time. :)
My brother has his account and on his account, he has the PS Plus subscription and all the games that he and I purchased, and we set his account as the primary PS4. So far, so good, but recently one of his friends (and he tells me he doesn't know who it is; he asked everyone) logged into his account from his place and set my brother's account as the primary PS4. So now, since I bought all my games on my account, I can no longer play anything... I tried going to the PlayStation website they offer when I have an account problem, but I don't really know how to explain it and it says that we can log out of all devices (including my brother's friend) but it says we can only do that once every 6 months and I’ve already done it... So now I'm stuck and I don't know what to do. Can someone help me?? (P.S. If you've read this far, thank you, that's kind of you because it took a long time to write haha)
I have a problem and it might take a while to explain so thank you for taking your time. :)
My brother has his account and on his account, he has the PS Plus subscription and all the games that he and I purchased, and we set his account as the primary PS4. So far, so good, but recently one of his friends (and he tells me he doesn't know who it is; he asked everyone) logged into his account from his place and set my brother's account as the primary PS4. So now, since I bought all my games on my account, I can no longer play anything... I tried going to the PlayStation website they offer when I have an account problem, but I don't really know how to explain it and it says that we can log out of all devices (including my brother's friend) but it says we can only do that once every 6 months and I’ve already done it... So now I'm stuck and I don't know what to do. Can someone help me?? (P.S. If you've read this far, thank you, that's kind of you because it took a long time to write haha)
3 réponses
Hi,
Your only solution now, if neither you nor your brother can set the console as primary before 6 months, is to contact PSN support and explain your problem.
By phone for Canada: 1-800-345-7669
In the future, you shouldn't give your credentials to just anyone, for the simple reason that they can just change the password to gain exclusive access to the account and to your credit card for purchases on the store if it's also registered.
Catch you later!
Your only solution now, if neither you nor your brother can set the console as primary before 6 months, is to contact PSN support and explain your problem.
By phone for Canada: 1-800-345-7669
In the future, you shouldn't give your credentials to just anyone, for the simple reason that they can just change the password to gain exclusive access to the account and to your credit card for purchases on the store if it's also registered.
Catch you later!