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My phone formatted itself.

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Solama_8987 Posted messages 8 Status Member -  
Redbart Posted messages 20954 Registration date   Status Member Last intervention   -
Hello

I have a J3 2017 phone

Strangely, my phone formatted itself and got stuck in the initial setup by VMware (I don’t know what that is?) after going through all the settings to finalize it, it asks for an ID and a password that I never created.
Unfortunately, I don’t know what to do.

I turned off my phone and tried to format it with a hard reset, but it was unsuccessful.

Here are the images:



It also says that my phone is configured for a company even though I haven't touched anything?

What should I do to return to the home screen?

4 answers

  1.
    Redbart Posted messages 20954 Registration date   Status Member Last intervention   3 382
     
    Hello
    which store did you buy it from?

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    1. Solama_8987 Posted messages 8 Status Member
       
      I bought them on Le Bon Coin two years ago.
      0
  2. Redbart Posted messages 20954 Registration date   Status Member Last intervention   3 382
     
    Now you know who owns the mobile

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    1. Solama_8987 Posted messages 8 Status Member
       
      No, I unfortunately forgot them.
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  3. Redbart Posted messages 20954 Registration date   Status Member Last intervention   3 382
     
    don't look for it, it's written on the screen

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    1. Solama_8987 Posted messages 8 Status Member
       
      So the phone I bought on Le Bon Coin belongs to a company? So I can't do anything now?
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  4. Redbart Posted messages 20954 Registration date   Status Member Last intervention   3 382
     
    technically I don't really know, trying to flash a stock ROM might be

    legally not much if you can't identify the seller
    if you file a complaint, you will be accused of receiving stolen goods

    wait for another opinion

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    A thank you is nice.
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