This device cannot start. (Code 10) bluetooth

Laurie-Anne13 -  
kaneagle Posted messages 86268 Registration date   Status Moderator Last intervention   -
Hello,

Am I the only one having a problem with the Bluetooth connection on my laptop? I have a mouse that connects via Bluetooth and everything was working two days ago. Today, it says in my settings: Bluetooth is disabled. However, I never turned it off. Also, my Bluetooth icon is now missing. When I go to Device Manager, then to Bluetooth, there’s a yellow triangle icon on my driver. When I go to properties, the following error occurs: "This device cannot start. (Code 10)" I have done all the system and driver updates... still nothing. I also tried disabling it and re-enabling it.

Has anyone had the same issue and found a solution? I feel like it started after the last Windows update... Thank you so much in advance!!

1 answer

kaneagle Posted messages 86268 Registration date   Status Moderator Last intervention   14 677
 
Hello,

Press Windows + R
Type --> devmgmt.msc and OK.

Give the hardware ID number of the device
Look at this --> Find a device's identification number
Post the number in your next message.

What is the brand and exact model number of the PC?

Is Windows 10 32 or 64 bits?

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