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Need help with Fnac

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Jado_2739 Posted messages 9 Status Member -  
Jado_2739 Posted messages 9 Status Member -
I bought a product at Fnac, everything works, the product is validated, I have indeed been charged, and then days later I receive a message saying that I need to regularize my payment. The issue is that I have already paid for the product.
Fnac says that I was not charged, I don’t know what to do, could you please help me?

2 answers

  1. Lucky
     
    Hi Jado,

    There are scams using Fnac that are going around right now:

    https://www.google.com/search?client=firefox-b-d&q=arnaque+fnac

    In my opinion, that's what's happening to you since you made your purchase. There’s surely a way to reach them for confirmation:

    https://118500.fr/telephone-service-client-fnac

    (be careful with the phone, it might be premium-rate)

    or even go to the store.
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