Gigaset SL910 Fiber Box Orange Issue
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baladur13 Posted messages 47552 Registration date Status Modérateur Last intervention -
baladur13 Posted messages 47552 Registration date Status Modérateur Last intervention -
Hello,
I changed my provider and switched to Orange fiber, and since then my Gigaset is showing "Please check telephone connection." It is, however, properly connected. With our previous provider, there were no issues with the line. I called Orange, and they said our line is not malfunctioning and that everything is fine. I don't know what to do. Can someone help me?
Thank you in advance.
I changed my provider and switched to Orange fiber, and since then my Gigaset is showing "Please check telephone connection." It is, however, properly connected. With our previous provider, there were no issues with the line. I called Orange, and they said our line is not malfunctioning and that everything is fine. I don't know what to do. Can someone help me?
Thank you in advance.
5 réponses
Hi,
how long has it been since you changed?
Did you request the number porting for the line?
It is quite possible that Orange hasn't activated it yet, despite what they say; as long as they haven't called you on the phone, they can't be sure of anything.
Their culture is to say that everything works even if it's not true, and then they check, and by chance, it starts working again.
--
and ... Voila Voila Voila!
how long has it been since you changed?
Did you request the number porting for the line?
It is quite possible that Orange hasn't activated it yet, despite what they say; as long as they haven't called you on the phone, they can't be sure of anything.
Their culture is to say that everything works even if it's not true, and then they check, and by chance, it starts working again.
--
and ... Voila Voila Voila!
Hello,
my Gigaset says "Please check telephone connection." It is connected properly.
Do you have Orange fiber and which Livebox (LiveboxPlay or Livebox4)?
Where is the base of the SL910 connected?
--
It’s very hard to catch a black cat in a dark room.
Especially when it’s not there...
my Gigaset says "Please check telephone connection." It is connected properly.
Do you have Orange fiber and which Livebox (LiveboxPlay or Livebox4)?
Where is the base of the SL910 connected?
--
It’s very hard to catch a black cat in a dark room.
Especially when it’s not there...
Hi
Livebox up ?? That model of Livebox doesn't exist
Actually, it's the name of an Orange offer with a Livebox 4
So you're saying that the phone base is plugged into the green socket?
Directly with the RJ11 cable from the phone to the box or with an adapter between the two?
Livebox up ?? That model of Livebox doesn't exist
Actually, it's the name of an Orange offer with a Livebox 4
So you're saying that the phone base is plugged into the green socket?
Directly with the RJ11 cable from the phone to the box or with an adapter between the two?
Livebox up, it's the commercial offer, the box is a LB5, I suppose?
The base is correctly connected to a blue socket 1?
Is the phone light solid orange?
see page 34
The base is correctly connected to a blue socket 1?
Is the phone light solid orange?
see page 34
I changed since December, yes the line transfer has been done (Finally normally!!!) at first the technician told me to expect a maximum of one month for it to work!! Today the tech I spoke to told me that my phone might not be compatible and that I need to buy an Orange phone to try it out! But no, I'm not a fool. So, I’ll need to find a solution. He tried to call me but indeed the line rings but my phone always says "check the connection". Furthermore, it was a tech who did the wiring when the fiber box was set up. Ouch, I don't know what to do anymore.
And there you go!