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Withdrawal period and non-renewal MSPYY

Ercule -  
 Clara -
Hello,

Can someone tell me if there is a withdrawal period to cancel the purchase for personal reasons? And where can we go to address this?
If that is not possible, how can I avoid renewing my first 3-month subscription?
Does anyone have the procedure (email address or phone number to contact)?
Thank you for your responses.
Best regards.

Configuration: Android / Chrome 80.0.3987.99

1 answer

  1.
    bendrop Posted messages 12665 Registration date   Status Contributor Last intervention   8 530
     
    Hello,

    You have 14 days for withdrawal.
    However, it's explained on their website here https://www.mspy.fr/refund-policy.html
    In case you don't read all the way to the end, the email address is refund@mspy.fr for refund requests.

    Best regards.

    5
    1. Ercule
       
      Thank you for your reply, but the email address is not working.
      Do you have another solution?
      Sincerely.
      0
      1. bendrop Posted messages 12665 Registration date   Status Contributor Last intervention   8 530 > Ercule
         
        Please contact support, still at the same link, support@mspy.fr and specify that the email address refund@mspy.fr is not valid.
        Best regards.
        0
      2. Ercule > bendrop Posted messages 12665 Registration date   Status Contributor Last intervention  
         
        Thank you for this idea,
        The email has been sent.
        Hoping it works because their refund policies are quite strict; however, it seems to me that in France there is no particular reason for a refund request within the withdrawal period.
        Regards.
        0
      3. Celia > Ercule
         
        Hello,
        have you managed to get your refund because I cannot reach them by phone.
        thank you for your response,
        Best regards
        0
      4. Clara > Ercule
         
        Hello, were you able to get a refund?
        0