ADSL box connection (Red SFR) and DTI box

Question

Hello,  I just moved into a place equipped with a DTI box and a splitter for the internet connection.  According to my provider's support, my ADSL line is activated.  However, no matter how I try to connect, I can't get internet. The technicians at RED SFR I've spoken with on the phone have also not been able to help me.  Could someone please guide me on how to make the correct connection?  I've been searching forums and websites for several hours without finding a working solution.  Thank you.  Here is a picture of the DTI box    and one of my box

jee pee · Answer

Hello,  Are you sure you have ADSL? Because next to the DTI, there is a fiber box? And SFR technicians haven't come to proceed with the installation?  It would be best to first perform a test by connecting the box directly to the central socket (with the small flap) of the test DTI. This allows us to validate on a short path that the connection is activated. If it works, we can study the final solution (where do you want to place the box?).  We can't see the labels on the 2 sockets on the right of the box clearly, what are they? We should have an input socket for the connection to the DTI and an output socket to connect a telephone.  Best regards,

brupala · Answer

Hello, I see you have a fiber optic PTO, doesn't SFR offer a fiber connection at your place?  -- and ... Voilà Voilà Voilà!

laurethe · Answer

Thank you for these answers. The connections for my box correspond to the telephone/ADSL input (in yellow) and fiber (in gray). Normally, the fiber has just been deployed a few days ago... Silly question considering your comments, does this prevent an ADSL connection? When I reported my move, my operator clearly told me that I was eligible for fiber but did not specify anything when I said I wanted to stay on ADSL (for cost reasons). The technicians from SFR did not come, and those I spoke to on the phone do not know at all about the DTI box.  When I connect the DTI test with an RJ45 to my box (telephone/ADSL input), nothing happens. The same when connecting to number 3.

brupala · Answer

You can have ADSL even if there is a fiber box. One would need to get used to it, even if it might still be true if Orange wants it to be. In any case, if Orange offers fiber and the telephone line is disconnected, it is likely that it will never be reinstated.  -- And ... There you go!

laurethe · Answer

Actually, it's a brand new apartment. So there haven't been any previous tenants. I believe my box model is NB6. On this box, the connection for ADSL/phone is the same.

laurethe · Answer

Thank you for all your responses. I called SFR to switch to fiber, we’ll see if it works after the technician has passed by :)

ADSL box connection (Red SFR) and DTI box

6 answers

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