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Black square cursor under Adobe Acrobat

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billou54 Posted messages 27 Status Member -  
pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   -
Hello everyone,
For a few days, my cursor (arrow) is no longer displayed when I open PDF documents. Instead, I get a black square. And only under ACROBAT READER.
I checked my mouse settings, uninstalled the software, reinstalled it...
Nothing works.
I found a page on the Internet where I need to modify something under C:\users... but I don't know how to do that.
I hope you can help me, as it's very annoying.
Looking forward to hearing from you.

4 answers

  1.
    pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    You found this solution

    Summary:
    ---------------------------------------------------------------------------------------------------------------------------------------------------------
    Solution: delete the icon cache file
    Adobe is working on resolving this issue. In the meantime, follow these steps as a solution
    -Open the local application data folder:
    -C:\Users\<username>\AppData\Local\Adobe\Acrobat\DC
    -Delete the following file in the local application data folder:

    -For Acrobat Reader DC: IconCacheRdr.dat
    -For Acrobat DC: IconCacheAcro.dat

    Restart Acrobat Reader DC or Acrobat DC.

    ---------------------------------------------------------------------------------------------------------------------------------------------------------

    You need to show hidden files and folders
    The procedure

    Then go to Computer or This PC (with W10).
    Then go to → Drive (C)
    Click on → User
    Click on → Your username
    Continue along the path → AppData → Local → Acrobat Reader → Acrobat → DC

    And depending on your version of Adobe Reader delete IconCacheRdr.dat or IconCacheAcro.dat

    Or press the keyboard Windows + R
    Copy/paste or type → AppData
    Go to → Local
    Go to → Acrobat Reader → Acrobat → DC
    In the DC folder delete one of the two files IconCacheRdr.dat or IconCacheAcro.dat

    See you soon

    1
    1. billou54 Posted messages 27 Status Member
       
      Good evening,

      I took some time to respond because I didn't have much access to my computer.
      Anyway, thank you very much for all these explanations!!

      I arrived safely in DC, and I found an IconCacheRdr.dat with some numbers.
      I still deleted the file and then!!!! YAY!! it's working like a charm.

      I am really thrilled!! Looking forward to it, Pistouri
      0
  2. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    Hello,

    Happy for you.
    If one day you decide to change your PDF reader while keeping Adobe Acrobat, you have a
    list on this practical guide
    My favorite is PDF-XChange Viewer
    Best wishes.

    --
    pistouri
    0
  3. billou54 Posted messages 27 Status Member
     
    I'm going to try your favorite! It seems very good.
    THANK YOU!!!
    Have a nice evening and happy end of year celebrations.
    0
  4. pistouri Posted messages 19008 Registration date   Status Contributor Last intervention   Ambassadeur 8 723
     
    A right-click in the PDF to export to an image if the PDF refuses to be printed (and it often does with W10).

    Happy holidays to you too.

    --
    pistouri
    0