my computer won't type uppercase letters anymore

Question

Hello,  I bought a new laptop less than a week ago, I'm happy with it but I must have made a mistake because I can no longer type uppercase letters (and numbers at the same time). I've been looking for a solution for two days but I can't find anything. When I press the shift key (the arrow pointing up on the left of my keyboard), it lights up but does absolutely nothing. I don't know what to do, can you help me? I'm using Windows 10, it's a Lenovo IdeaPad 340.   Configuration: Windows / Edge 18.18362

Jojolaguitare · Accepted Answer

Hello.  Nonetheless, try this trick which might work ==>  Press the LEFT and RIGHT shift keys on the keyboard simultaneously.  This is just a suggestion . . . See you later  -- "Patience leads to success, haste leads to nothing"

nadellen · Answer

Hello  for the uppercase letters, try activating the small arrow (not the big one above) to see if it works without the "block" in uppercase  for the numbers, you need to enable the "num lock" key on the numeric keypad  but if it doesn't work, since the PC is almost new, return it for service or request an exchange or refund  for your information, I have the same one as you, except that I have 16 GB of RAM (bought as is at the multimedia space at Leclerc)  and it's really a good, well-balanced PC.

aloise · Answer

Thank you for your response, I also bought it at Leclerc.. My laptop is a 14-inch, I have the numbers at the top of the keyboard and I don't have a num lock key (I couldn't find it if there is one) For uppercase letters (and numbers) it works with the key below uppercase (by holding it down) there must be a manipulation that I must have done wrong, I have been searching for 2 days and it's starting to wear me out.

glg29 · Answer

Hello, On the keyboard, there is a key to switch from lowercase to uppercase, it represents a padlock and is located on the left, above Ctrl, next to the Shift key (up arrow). When you press it a LED lights up and indicates that uppercase is activated. Is that the case for you? Best regards.   -- He who does not bring joy upon arrival, always brings joy upon leaving! Breizh a tao

aloise · Answer

So yes, I have this key with the LED, it lights up but it's impossible to get uppercase letters; that's the one I can't get to work.

nadellen · Answer

re  my PC has a 17" screen and I have a numeric keypad so it's different from yours  sorry!

aloise · Answer

it's okay but thank you anyway for trying :)

aloise · Answer

thank you but it doesn't work, I think I'm going to return it to the store...

pistouri · Answer

Hello,  Your keyboard should look like this:   1- A press on the key to the left of the letter Q unlocks or locks the uppercase.  2- In the search field on the taskbar (It's the magnifying glass) type→ language bar Click on → Use the desktop language bar when available Click on the line → Language bar options  A little window opens. Go to the tab → Advanced key settings You have 2 possible choices: Select → Press the SHIFT key Then click OK   3- Another solution  Press the left SHIFT key 5 times (Caps LK) The STICKY KEYS panel will then appear. - Click on the link "Open Ease of Access options..." - Uncheck the "Turn on Sticky Keys" box. - Close the window.   You can also go through the control panel, type in the magnifying glass → control panel  See you later  -- pistouri

aloise · Answer

I just tried, I'm stuck in uppercase and I have to keep the key next to the W pressed to write because otherwise I can't write on the forum.

aloise · Answer

I just tried your other technique and I'm now stuck in lowercase with the caps lock on.

nadellen · Answer

re you're overthinking it and wasting your time new pc = guaranteed pc = return to customer service if possible the original box; the charger, the documentation if there's any and the purchase invoice they will test it (or not) if there's a solution, they will find it if there's no "standard" solution, then exchange or refund! and that's it!

aloise · Answer

And if I format my computer, since it is new I won't lose anything, but will it solve the problem?

aloise · Answer

Yes, I believe I don't have a choice but to bring it back, but when I bought it, there was only one left and it bothers me to have to wait to get another one, but I think I won't have a choice. Thank you all.

pistouri · Answer

1- Try a recent restore point if you find one. The tutorial  2- If you have nothing, reset without losing documents: The tutorial  3- Return to customer service, although there should be a solution.  See you later  -- scalpel

aloise · Answer

Hello everyone,  I’m back the next day to give you an update because I went back to Leclerc... Well, they refused to exchange my computer or give me a credit note—NOTHING. I left angry and decided to format my PC; it works perfectly now, but the Shift key still has issues... I don’t know what to do anymore. In any case, thank you all for your help. Have a great day.

nadellen · Answer

When exactly did you buy this PC?

nadellen · Answer

Alright  less than 8 days of operation and already issues  don’t let them push you around  DEMAND to see a manager (not the store clerk) or even the store director and insist on a replacement or a refund for this PC due to malfunction or hidden defect!  It's up to them to work out an agreement with the brand.  "Threaten" to contact consumer protection and any bad publicity that comes to mind... basically cause a scandal...   at worst, if they offer you a credit note, why not, it’s up to you to use it to buy the same or another model even if you have to add a bit more   if it fails again, send a registered letter with acknowledgment of receipt to the store detailing your request (written records are important)  + contact a consumer association, or Julien Courbet why not!  but don’t give up, and especially don’t wait, the PC is guaranteed for 2 years (in general) at least 1 year, so 15 days is nothing at all  you have rights, make them count

nadellen · Answer

very good idea especially keep all emails, letters, that document your exchanges with the brand and with Leclerc in general

aloise · Answer

Hello everyone,  I just got back and I restarted my PC after the factory reset recommended by the brand. So far, everything is working and the SHIFT key too, I'm keeping my fingers crossed that everything is finally back to normal. If it happens again, I will go back to the store. Thanks everyone.

pistouri · Answer

Hello,  →  I contacted Lenovo and they gave me a procedure for a "complete" formatting of the PC.   If you could provide us with the steps, the procedure you followed, please. Thank you.  →  I'm keeping my fingers crossed that everything is finally back to normal.  :-)  See you later -- pistouri

pistouri · Answer

Thank you for the response → 4 press the novo button on the right side of my PC (you need to use a paper clip) Before, it was just a simple button, strange these last-generation PCs. I'm going to take a closer look at my friend's PC that I set up (it's his Christmas gift so it's wrapped up now). It was also a store purchase and I had a hard time creating a new user to make him an Administrator of the PC (It was messing up with the correct password then UAC was too high, had to find it because it kept asking for permissions "Do you want to allow...")  In your case, we don't know the cause since it is now reset. Not mentioned: - A crumb if you eat above like some do. - An update? - Speaking of updates, W10 automatically installs drivers, something you can disable if you want. On that note, on my friend's Lenovo, I saw an application (I don't remember the name or maybe Lenovo Utility UDW (Google help doesn't help much to find out), I looked at my notes on his sheet for the name) - A shock Anyway, lots of possibilities.  Question I saw that my friend's Lenovo starts in 3.8 seconds (it's true, I was right there and was really surprised by its SSD) And you? To find out, open the task manager Startup tab It's noted at the top right. My desktop PC is a turtle compared to that!   A+ -- pistouri

pistouri · Answer

→ For the startup, it takes 2.3 seconds It's a F1 Afterwards, depending on what you install, it might be a bit slower, you already have a basic idea with this time. Keep an eye on what launches at startup because some software like, for example, Ccleaner can set itself to run at startup if you're not careful.  They say the average lifespan of a PC is 7 years, but there are other factors involved, especially gaming. Like everything, it's about wear and the quality of the components. Anyway, I won't bore you with all that, give us some feedback to see if everything is okay in let's say 1 to 2 weeks, roughly before the end of the year.  By the way, I wish you a great and pleasant holiday season.  -- pistouri

nadellen · Answer

re happy for you I advise you to quickly create a disk image and save it somewhere other than the system drive (an external drive, the cloud, burning it to a CD, on a USB stick... it doesn't matter, just save it!) it could be useful one day every 4/6 months, make a new image to account for recent files and folders (you can do an incremental image), but it's also quick to do a complete one again. in case of a crash, you can restore the PC to the date of the image, it’s better than a bare Windows.

pistouri · Answer

Hello nadellen,  → I advise you to quickly create a disk image  Aloise may not know what that means. Avoid what is offered in the control panel under → Recovery apparently if you modify registry keys, the restoration may not work.   Freeware like Macrium or AOMEI Backupper will do the job  A whole list here  I use Acronis but it's paid, easy to handle, ideal for backing up all partitions in 20 or 30 minutes, even faster to restore. Full backup and not incremental as recommended by nadellen (I agree). Every month when I remember, in my case, not always in a mindset or having the time with the PC. Now it just remains to pay up and that's another story. It's better to prioritize a USB key, more practical because a simple scratch on a DVD and it's ruined.  →  it's better than a bare Windows :-))   .....

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