Nexplay reviews

Hello, I have exactly the same problem, I just don't know what date I should receive my game, what can I do?

Hi

I had the same thing, if they don't refund me, I'm going to go crazy at their place in Lyon, even if it means making the 500 km that separates me from these crooks.

Hello
I just realized that I was in the same situation at the time of the order; I didn't request this subscription. I'm angry that I didn't take the time to check beforehand!
I just filed a complaint.

Hello, have you received the order?

I am requesting a refund because I am afraid that it's my game 49.99.

Hello Nexplay,

Your statements lack specific content.
Indeed, you claim without evidence that your offer is clear, but you do not demonstrate it.
On the contrary: your offer is not clear at all, as evidenced by the very large number of people, of whom I have carefully collected testimonies (I have more than 120!!!), feeling deceived due to this lack of clarity.

The party is over!


See you soon


Best regards


Richard Sanguinelli.

This is the address of their headquarters; it’s just a postal address, a simple mailbox... there is no one behind this door. I’ve already tried to lift this issue with contacts who live in the department of this company and who went there, but nothing, there was no one.

Here is whom you need to contact if you want to get your money back or at least report the fraudulent practices of the company Nexplay.


DDPP of DROME 33 Avenue de Romans
BP 96
26904 VALENCE CEDEX 9 Tel: 04 26 52 21 61
fax: 04 26 52 21 62
email: ddpp[@]drome.gouv.fr DDPP 26
Public opening, every day from 9:00 to 11:45 AM and from 2:00 to 4:30 PM except Wednesday morning and Friday afternoon. Consumer Reception Permanent
physical and telephone reception: Tuesday morning (9:00 to 11:45 AM)

Complaint filing (already over a hundred in March 2021)
At the DCCRF / DIRECTORATE FOR THE PROTECTION OF POPULATIONS, competition, consumption and fraud repression service
33 avenue de Romans - BP 96
26904 VALENCE Cedex 9

Hello, this week I noticed the same problem on my bank account, a withdrawal of €59.97. I contacted them and they told me it’s for a game.
The game I bought, I replied, and I didn’t buy anything at all. The invoice they scanned is for a game Battlefield 5 that I purchased in 2019 for €34, and now they're invoicing me €59.97. I’m doing what’s necessary, I’m sending a photocopy of the invoice that I still have in my possession, and then they send me another email saying it might be for the member card. So be careful when you buy a game on the site, it might be without your knowledge they’re taking €59.97 every three months. I check my bank accounts once a year, and every three months they withdraw this amount. I intend to file a complaint for identity theft, abusive withdrawal, and breach of trust. Don’t give them any gifts. Good luck to everyone!

Hello, where did you find this form?
I don't have access to anything in my client area...

I did the same, I hope I will receive the amount back quickly.

Complaint filed !!!!
(more than a hundred in March 2021)
With the DCCRF / DIRECTION OF POPULATION PROTECTION Service for competition, consumption and fraud repression
33 avenue de Romans BP 96
26904 VALENCE CEDEX 9

From my side, over a year at 19.90 euros, specifying that he sent me a confirmation email as well as a renewal email.
I haven't received anything at all; they told me it must be in the spam folder, and when I checked, I found no emails in the spam.
It's quite strange since I did receive the cancellation email when I wanted to unsubscribe.
This site is a total scam, and I fully intend to file a complaint and call the DGCCRF.
They refunded me 20 euros but refuse to refund the rest.
It's worth noting that when I made my purchase, the site was not at all like it is today, or I wouldn't have subscribed that way.
Today, it seems a bit clearer. I think this guy is taking advantage of all of France given the number of people who feel cheated.
Everyone needs to file a complaint or report them so that we can form a collective.
I am fortunate to have taken out legal protection; I will report them, send a registered letter, and file a complaint.
Their arguments are false, and their only aim is to make you believe that what they are doing is legal, whereas it is not.
With every person who gives up, they get richer.
Don’t believe them; it’s all lies, even if they try to create an illusion through their responses.

Hundreds of people scammed!
Do not hesitate to file a complaint with the DCCRF of Drôme.

I agree with you, I had the same issue

However, there is true responsiveness when you complain directly to their customer service. The problem is resolved quickly.

Be careful to read carefully when you place your order, I got ripped off for €90, otherwise you automatically become their subscriber.

And with the cancellation form, you will be refunded the first installment. That's my case.
You will find the form on the nexplay website.