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2019 Update Issue - Error 0x800703f1

Percevaldanslagalere -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
my computer doesn't want to perform some of the latest updates and it shows me "Error 0x800703f1."
I went online and saw that my hard drive might have an issue with some files... anyway, I'm testing the recommendations.
I was offered some "miracle" software but it's paid.... I like it! So I turned to the commands.
I run the commands /sfc scannow, DISM.exe, etc... (no issues found)
I manually restart the commands

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

but still getting this error file when trying to install updates!
I can use my computer but I can see there's a problem / the battery doesn't last as long and some applications don't launch properly.
I tried to restart my computer while keeping the files (but I get an error message saying it crashed and "that's all I've got"). Anyway, I'm counting on you for your expertise to find a solution :)
thank you in advance

5 answers

  1.
    jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Hi
    to test your HDD download "crystal disc info"
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    1. bobland83 Posted messages 5 Status Member
       
      Thank you for the response! Here is my result
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Use the Media Creation tool,

    Manually install the Windows 1909 update with the update assistant or Media Creation tool.
    Follow these step-by-step tutorials:

    and if that doesn't work:

    To check your computer for possible infections and to get a general status of the system:

    Follow the FRST tutorial by clicking on this blue link. ( take your time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additionnal.txt


    Send these 3 reports to the website https://pjjoint.malekal.com/ and return the 3 pjjoint links that lead to the reports here in a new response so that we can consult them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press any key to continue the disinfection...
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    1. bobland83 Posted messages 5 Status Member
       
      Thank you for the quick response!
      So I tested the method and during the installation of Windows 10 at about 70%, I get an error message and that's it! No way to fix it!

      So I launched the scan
      additional: https://pjjoint.malekal.com/files.php?id=20191210_q13r13x5p9g11
      FRST: https://pjjoint.malekal.com/files.php?id=FRST_20191210_l7b15h5j6t14
      Shortcut: https://pjjoint.malekal.com/files.php?id=20191210_b12y11p7d8k15

      I admit it's a bit of gibberish for me! I await your opinion and thank you in advance!
      0
    2. bobland83 Posted messages 5 Status Member
       
      I clarify that I am the same person. It's an old username that has resurfaced :)
      0
  3. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    your hard drive is OK
    run "malwarebyte anti-malware" just in case
    I see you have the latest version of Windows 10 (1909)
    did your problem not appear since this update?
    delete Norton Security
    "Memory usage percentage: 80%": memory saturation not normal
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  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    1) Go to the Control Panel
    then Programs and Features.
    Uninstall:

    Norton Security - leave Windows Defender as a lighter alternative.


    ~~

    To uninstall
    C:\Program Files\Reimage
    C:\rei
    C:\Program Files (x86)\Advanced System Repair Pro 1.9.0.6.0

    To read to avoid getting caught again and install these weak programs: Windows cleaning software

    2) Disable/Delete from startup:
    com.squirrel.Teams.Teams
    Spotify
    See: how to remove a program from Windows startup

    ~~

    For your Windows Update errors:

    Follow all the steps in this tutorial in order: How to repair or reset Windows Update.
    A video is provided at the end with details if needed.

    1) You can launch a SFC scan and repair

    In Windows search, type Command Prompt
    On the result, right-click and select Run as administrator.
    In the black Command Prompt window, type sfc /scannow in the window.
    See this image: https://www.malekal.com/wp-content/uploads/ouvrir-invite-commandes-administrateur-Windows10.gif

    It should inform you that protection has detected corrupted items that need restarting to repair. At that time, restart your computer.

    Then, run a DISM repair
    Still in the Command Prompt window, run these two commands successively.

    DISM /Online /Cleanup-image /Scanhealth
    DISM /Online /Cleanup-image /Restorehealth

    (note, there is a space before each command starting with / /Online /Cleanup-image etc)
    Make sure the scan and repair complete without any errors.

    Restart the computer.
    Try to run the updates again; if it still crashes, proceed to the next step.

    2) Repair Windows Update with Windows Repair as indicated in the second part of this page: https://www.malekal.com/reparer-windows-update/

    3) If nothing works, you will need to repair Windows 10: how to repair Windows 10 without data loss.

    --
    Please press any key to continue the disinfection...
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  6. Percevaldanslagalere
     
    Hello again! Sorry for replying so late, I didn't have the time to test the manipulations!

    So, I've tested everything, really everything, and nothing works.
    The recurring problem is that the Windows 10 update never completes and I'm getting a system error message - the update didn't work.

    I'm turning to you again! If you have any ideas :)
    Thanks in advance.
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    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Even 3)?
      Did you fix Windows 10?
      0