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HP DeskJet 1050A Printer Error

Choubouna -  
 choubouna -
Hello,

I need your help please. My printer, a HP DeskJet 1050A, used to print fine on Word, but not on Excel. For the past two days, I haven't been able to print on either Word or Excel, and I can't set it as the default printer.

I can't remove the printer or set it as the default printer. When I try to add another printer to replace the previous settings, an error message appears saying: Unable to complete this operation (Error: 0x000000709). Please check that the printer name is correct and that the printer is connected to the network. When I try to open the printer name to customize it, an error message appears saying: Unable to display printer properties. Access denied.

Please, I urgently need your help. Thank you.

Configuration: Windows / Opera Next 64.0.3417.92

7 answers

  1.
    nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    Hello
    do you have the correct drivers and software that correspond to your system?
    if not, you will need to completely uninstall the printer via add or remove programs
    download the entire software
    then unplug the USB before reinstalling
    you will only plug in the USB when prompted by the installation
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    1. Choubouna
       
      Hello Nadellen,

      I don't know where to find the drivers. Please explain how to locate these drivers or give me step-by-step instructions on how to reset this printer so that everything goes back to normal. Because I am unable to delete this printer or open the properties of this printer, thank you.
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  2. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    What system are you on, again, to start with? W7, W8, W10?
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    1. Choubouna
       
      Windows 7
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  3. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    re
    The drivers and software are here:
    https://support.hp.com/fr-fr/drivers/selfservice/HP-Deskjet-1050A-All-in-One-Printer-series---J4/5068679/model/5068680
    choose your system (32-bit or 64-bit from the list)
    download them to a dedicated folder on the desktop
    unplug the printer from the power source, go back to the control panel -> add or remove programs and uninstall it, also remember to close any programs that may be running that use this printer
    if you are using Avast, disable it while uninstalling the printer
    then plug the printer back in but keep the USB disconnected
    install the downloaded software
    I hope this works this way
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    1. Choubouna
       
      I don't see 32 or 64 bits here except for:

      Product installation driver-software (2)
      Recommended

      HP Deskjet 1050/1050A All-in-One Printer Series J410 - Full driver and software version 28.8 and 49.0 MB from August 16, 2014

      Basic drivers (1)

      HP Deskjet 1050/1050A All-in-One Printer Series J410 - Basic driver version 28.8 and 17.1 MB from October 22, 2012

      Utility-Diagnostic tools (1)

      HP Print and Scan Doctor for Windows version 5.3.0.018 and 9.2 MB from November 8, 2019
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  4. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    re
    that's the one!
    All-in-one HP Deskjet 1050/1050A series J410 - Full driver and software version 28.8 and 49.0 MB from August 16, 2014
    if your system is 64-bit
    the system choice is made just before:
    Select another product
    The detected operating system: Windows 7 (32-bit) Choose another operating system
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    1. Choubouna
       
      I see here they recommended to me: HP Deskjet 1050/1050A series J410 all-in-one printer - Full driver and software version 28.8 and 49.0 MB from August 16, 2014.

      But I don't know where to find the operating system to change it, but now I see the notification informing me that Windows is requesting an update.
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  6. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    I suppose HP has detected your system, and therefore chose the appropriate software.
    So download this software and as mentioned above,
    unplug the USB before starting the new installation.
    But you need to uninstall the printer in its current state.
    For Windows, if an update is requested, please do it (before).
    I will have to go to bed now, shall we continue tomorrow?
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    1. Choubouna
       
      Alright, no worries, I'll try to do it. Thank you very much and good night from Cameroon. :-)
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    2. Choubouna
       
      Good evening Nadellen,

      I've tried everything but so far nothing works; I still can't print on Word or Excel. I have updated Windows. And so far I can't either remove or add the printer as default. We always get an error message like yesterday. Thank you.
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  7. Choubouna
     
    Good evening Nadellen,

    I have tried everything, but so far nothing works. I still can't print on Word or Excel. I have updated Windows. And so far, I can't delete or add the printer as default. We always get an error message like yesterday.
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  8. nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
     
    re
    Try the following solution:

    1. In the search box, type Run programs.

    2. Select Run programs made for previous versions of Windows, then choose Next.

    3. In the list of software, select Word, then click Next.

    4. Click Troubleshoot program, then check the option The program requires additional permissions, then click Next.

    5. Click Test the program, then try to print from Word.

    6. Go back to the utility and click Next.

    Note: The same procedure applies to Excel.
    by the way, which version of Office are you using?
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    1. choubouna
       
      A message displays "Unable to access printer properties, access denied."
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