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Windows 10 does not detect the EPSON XP-645 printer after updating to version 1903.

Regis -  
MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   -
Hello,
I am using Windows 10 Home.
My printer, an Epson XP-645, was working fine (WiFi connection) until Windows did an update (around version 1903). Now, it is impossible to print. The built-in scanner continues to work.
An error message sometimes indicates that there is no printer, that the driver is not recognized, or that the printer is not detected.
Even the "printer" pdf (Adobe) no longer works. The same error message appears.

However, it is still possible to print from my laptop (ASUS, Win 10 v. 1903 as well).

Configuration: Windows / Firefox 69.0

3 answers

  1.
    MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371
     
    Hello,

    first, you could try uninstalling and reinstalling your printer drivers
    by downloading the latest available from the manufacturer's website.

    If that doesn't work, either uninstall the problematic update or restore the system to a date prior to the installation of the problematic update.

    ++

    --
    If the issue is resolved or a solution is found, please indicate it,
    always useful for the community. ;-)
    1
  2. Regis
     
    Thank you MaxGix,
    I indeed reinstalled the drivers, with no effect. I also downloaded drivers from another source. The drivers install correctly, the printer is recognized, but when printing the test page, a message indicates that it is not possible to communicate with the printer.
    The network works: the ping to the printer is successful and the scan works (over WiFi).
    What is concerning is that printing to PDF is no longer working either, which makes me think it’s a Windows issue rather than a printer one. I have of course not received any response from Microsoft...
    Windows tells me there are no restore points available.
    I am therefore hesitant to use the "Rollback to previous version of Windows 10" option since I don't know what will happen. Like everyone else, I make backups and, like everyone else, they are not complete... :-)
    Thank you for your help!
    Régis
    Papeete - Tahiti
    0
    1. MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371
       
      Indeed, the problem seems to come from Windows more than the printer.
      Before the rollback, two things:
      • Attempt a repair with the SFC command (Tutorial)
      • Repair with the DISM command (Tutorial)
      0
    2. Regis
       
      I didn't know these commands. Thank you MaxGix!
      Here is the result of sfc /scannow:

      "Beginning verification phase of the system scan.
      Verification is 100% complete.
      Windows Resource Protection did not find any integrity violations.
      C:\WINDOWS\system32>      "

      I didn’t use DISM after that.
      0
    3. Regis
       
      I finally ran DISM to see. The operation completes successfully and there is no damage...
      So everything is fine. The printer doesn't work and that's normal. :-)
      0
    4. MaxGix Posted messages 5389 Registration date   Status Contributor Last intervention   2 371
       
      Unfortunately, the solutions are limited; either Epson releases an update for its drivers or Microsoft a patch for its update. So apart from uninstalling the problematic update in the meantime, I don't see ...
      Maybe raising a fuss on one of Epson's social media pages will get the brands to react more quickly... (FB Page)
      0
  3. dany311 Posted messages 13344 Registration date   Status Contributor Last intervention   2 131
     
    Hello

    it seems that this is due to an issue with a Windows update
    (several people have already posted about this issue with Epson printers)
    contact Epson customer service who will provide you with the appropriate instructions

    --
    today, I am doing nothing, if I haven't finished, I will continue tomorrow
    0
    1. Regis
       
      I sent a message to Epson's customer service. I'm desperately waiting for a reply...
      But if it's related to the printer, why isn't printing PDFs working anymore?
      0