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Search update tv tucson TL4002B11

marilyneg -  
 marilyneg -
Hello,
I installed the new Freebox Delta and my TV has issues with it, so I contacted Free and they told me to update my TV, but I can't find how to do it. I went into the menu and found the updates, but it searches for updates and tells me that there haven’t been any available since 2018. However, I don’t know how it can search for updates since it’s not connected to the internet. I was told to download the update onto a USB stick and then put it on the TV, but the problem is I can't find the update.
Can you help me? Thank you in advance.

Model TL4002B11
SN: 6842278 200684

Configuration: Windows / Chrome 72.0.3626.121

1 réponse

Réponse 1 / 1
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Hello,
"and my TV has issues with it"
What kind of issues? Normally, switching to the HDMI input where the box is connected should work, and a firmware update has nothing to do with it...
Try to do a "reset" or "factory reset" or "initial setup" (see menu), but you'll have to redo the entire installation and settings.
--
I call a spade a spade *
*in French in the text
0
marilyneg
 
Ok, I'll try that after searching for the channels, etc. It's not a problem as long as the TV works with the Freebox, but I've seen on forums that some manage to update their TV. How do they do it?
0
Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
Try connecting a DVD player instead of the box; if it works, then it's not the TV that's faulty, but the box.
If it doesn't work, then the HDMI input has a problem.
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