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I had the same thing happen to me with the transport of a machine. The platform allowed me to get in touch with a carrier who asked me for fees and advised me to insure the product. I did this for a value of €80. Afterwards, the carrier was not reachable, did not pick up the goods, and the fees I paid to the platform were never refunded to me. I reported it on the government website since the headquarters is in England, which is very complicated. In any case, avoid it!
Avoid jobs from dissolved companies like Ronidis SAS that shirk responsibilities following damages, the site washes its hands of it, in short, they're worthless.
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