View original (French)

Unable to print in A5

Solved
Arpegia Posted messages 4 Status Member -  
 Claire -
Hello,

Here's the problem I'm facing:

I need to print documents (PDF, Word) on A5 paper. So I'm adjusting my tray to that format.
Until now, I would change the layout settings in the print window and choose the A5 option, but now it's no longer appearing!
I have the same printer (Epson WF7515), which works very well by the way, but I have changed my PC; however, it uses the same software, it's a pretty standard Acer, just like the previous one.
I haven't changed anything on the printer, and I've explored all the settings without finding a solution.

Could you help me?

Thank you!

1 answer

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    The printer driver determines the available paper formats for the printer..

    Try reinstalling the original driver from Epson.. Perhaps on your new computer, the generic Windows driver has been installed by default...
    https://www.epson.fr/products/printers/inkjet-printers/for-home/epson-workforce-wf-7515#drivers
    1
    1. Arpegia Posted messages 4 Status Member
       
      Hello. Thank you very much, I will try right away.
      0
    2. Arpegia Posted messages 4 Status Member
       
      Thank you, it does work indeed, I have the A5 format option again... but there's no more connection between the printer and my computer. The driver installation doesn't complete, it gets stuck at this step, and the connection between the two is not established :-/ So, I can't print. Do you have any advice?
      0
      1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243 > Arpegia Posted messages 4 Status Member
         
        I am not a USB specialist, but I think the driver did not install correctly because the printer might still have been present...

        Try uninstalling both drivers (control panel) and then reinstalling the Epson driver before plugging the printer back into the USB port.

        Generally, the driver is installed before connecting the printer.
        0
    3. Arpegia Posted messages 4 Status Member
       
      I finally found it; I just had to enter the password for my box again.
      Everything is working perfectly, and I can see all the paper size options.
      Thank you so much!
      Have a good evening.
      0
    4. Claire
       

      Thank you very much, several years later, your advice is still helpful!

      0