Unable to print in color with HP4520
Closed
bibi69
-
Victoria -
Victoria -
Hello,
Hello everyone,
I'm reaching out to you regarding a printing problem with a HP4520. I wanted to add this home printer to my daughter's new Windows 10 PC, but I'm unable to print in color...
Indeed, I don't have this option in "print options" then "paper/quality". I only have the print quality options "draft, normal, best", whereas I have it on all the other PCs in the house...
I have tried reinstalling it several times, but nothing works; I still don't have this option.
Well... I had to reset the PC, but nothing has changed except that I can print in color with Edge.
https://zupimages.net/up/20/03/c12r.png
However, with Firefox, Word, Excel... and many others, here is what I get:
https://zupimages.net/up/20/03/qdgj.png
Under print quality, there should be an option to choose between B&W and color like on the other PCs connected to the same printer!!
Thank you for your help...
Hello everyone,
I'm reaching out to you regarding a printing problem with a HP4520. I wanted to add this home printer to my daughter's new Windows 10 PC, but I'm unable to print in color...
Indeed, I don't have this option in "print options" then "paper/quality". I only have the print quality options "draft, normal, best", whereas I have it on all the other PCs in the house...
I have tried reinstalling it several times, but nothing works; I still don't have this option.
Well... I had to reset the PC, but nothing has changed except that I can print in color with Edge.
https://zupimages.net/up/20/03/c12r.png
However, with Firefox, Word, Excel... and many others, here is what I get:
https://zupimages.net/up/20/03/qdgj.png
Under print quality, there should be an option to choose between B&W and color like on the other PCs connected to the same printer!!
Thank you for your help...
8 réponses
Hello,
I have the same issue with my HP 4520 Envy on Windows 10 x64; only the PC connected via USB has the color options, while the two other PCs connected via the network (WiFi and LAN) do not have the color option
and I found the solution:
the problem comes from the HP 4520 driver,
you need to download and install the driver; EN5640_Full_WebPack_40.13.1176
just proceed with the installation using the 5640 driver (even if it does not match your printer, that’s okay).
Once installed, you will still not have the color printing option,
you need to go to: "Control Panel" "Devices and Printers" right-click on your printer "Printer Properties" tab "Advanced" "New Driver"
this opens "Add Printer Driver Wizard" click "Next" this opens a list of manufacturers, click on "HP" (in the left box) and in the right box you should see the driver "HP 5640 Envy" appear, select it and click "Next" and "Finish".
And then you should have the "Color/Black and White" menu appear in the print options...
I have the same issue with my HP 4520 Envy on Windows 10 x64; only the PC connected via USB has the color options, while the two other PCs connected via the network (WiFi and LAN) do not have the color option
and I found the solution:
the problem comes from the HP 4520 driver,
you need to download and install the driver; EN5640_Full_WebPack_40.13.1176
just proceed with the installation using the 5640 driver (even if it does not match your printer, that’s okay).
Once installed, you will still not have the color printing option,
you need to go to: "Control Panel" "Devices and Printers" right-click on your printer "Printer Properties" tab "Advanced" "New Driver"
this opens "Add Printer Driver Wizard" click "Next" this opens a list of manufacturers, click on "HP" (in the left box) and in the right box you should see the driver "HP 5640 Envy" appear, select it and click "Next" and "Finish".
And then you should have the "Color/Black and White" menu appear in the print options...
Thank you very much.