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I no longer have internet after reinstalling Windows 7.

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Hugo -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello, I have a small issue.. After some bugs on my Toshiba laptop, I performed a reinstallation of Windows 7. Everything was going quite well during the installation, then I realized that I didn't have internet access.
I plugged the ethernet cable into the PC, but it doesn't detect it. It's not a problem with the cable since it works on my other PC. In the device manager, I also noticed that the network card does not appear. Additionally, in the device manager, there is an exclamation mark next to "network controller" and "Ethernet controller."
I look forward to any information, and thank you in advance for your responses.

19 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Download this driver --> Ethernet

    Right-click on the driver --> lan-20101130110923.zip
    Select --> 7Zip
    Choose --> extract to "lan-20101130110923\"

    Go to the unzipped driver folder --> lan-20101130110923
    Right-click on --> TC40134500B.exe
    Select --> 7Zip
    Choose --> extract to "TC40134500B\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Search for a driver on my computer
    Choose from a list of drivers...
    Provided disk
    Browse
    Go to the unzipped driver folder --> lan-20101130110923
    Folder --> TC40134500B
    Folder --> WIN7
    Folder --> 64
    Select the file --> rt64win7.inf and OK.
    Restart.

    1
    1. Hugo
       
      Thank you very much for your reply, kaneagle!! It worked! I have internet when the ethernet cable is connected; however, I don't have access to the wireless internet. Do you know how to recover the wireless internet connection?
      0
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    I can't seem to send it

    just make a copy/paste on a USB drive and post the screenshot in your reply

    There is just one driver in the "network adapters" category

    what is that driver? (to be included in the screenshot)

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    1
  3. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Go to the Device Manager
    Right-click on the name of the PC
    Scan for hardware changes.

    --
    Human beings are at their best when things are at their worst.
    1
  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    you need to download your PC drivers from the manufacturer's website and install them on your PC

    see you

    --
    the radiation levels are higher at the job center than in Chernobyl
    0
    1. Hugo
       
      Thank you for your response! Do I need to install all the drivers for my PC, or just the missing drivers?
      0
  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    only the missing ones (internet/LAN and wifi/WIRELESS)

    if you need help, give me the exact model of your pc, and whether it is 32 or 64 bits >> https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/

    see you

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
    1. Hugo
       
      Hi, alright thanks.
      So it's a Toshiba Satellite C660 laptop based on x64.
      0
  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    you don't have a reference like this on the back of the PC


    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. Hugo
       
      It's all good, I found it, the reference: PSC0LE-00500KFR
      0
  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    ok, download 7zip to your desktop click here

    run it as administrator (right click) to install it

    on this page >> https://fr.dynabook.com/support/businesslaptops/

    fill in the fields as shown in the image and click OK



    on the page that opens, do this



    once done, right click on the zipped driver folder >> 7zip >> extract to "lan-20101130110923\"

    open the unzipped driver folder, and run >> TC40134500B.exe as administrator (right click)

    restart your PC and check the device manager for any remaining alerts

    @+

    0
    1. Hugo
       

      I don't understand, which driver should I install? Which Ethernet driver?
      0
    2. Hugo
       
      Thank you very much, but only at the end of the installation, an error message appears: "To run this application, you must first install one of the following versions of the .NET Framework: v4.0.30319."
      0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    download it on this page and install it on the PC that needs it

    https://www.microsoft.com/fr-fr/download/details.aspx?id=17718

    let me know how it goes

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    0
    1. Hugo
       
      When installing the Realtek LAN Driver, do I need to install McAfee and WebAdvisor as they ask me to?
      0
  11. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     


    Should I install mcAfee and WebAdvisor as they are asking me to?

    Definitely not

    Let me know how it goes once you've installed the LAN/Ethernet driver, and if you still have any alerts in the device manager

    See you

    --
    The radiation level is higher at the employment agency than at Chernobyl
    0
    1. Hugo
       
      Actually, I have a box where I can choose between "installation" and "finish", just above McAfee and WebAdvisor are checked. What should I do?
      0
  12. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     


    McAfee and WebAdvisor are checked. What should I do?

    Can't you uncheck them?

    @+

    --
    The radiation level is higher at the job center than in Chernobyl.
    0
    1. Hugo
       
      Yes, only once unchecked, when I click on "installation" an error message appears: "Thridpartyapp has stopped working."
      0
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    If, only once unchecked, I click on "installation" and an error message appears: "Thridpartyapp has stopped working"

    Which installation do you get this message with?

    Net Framework / the driver for Ethernet?

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
    0
    1. Hugo
       
      During the installation of the "Realtek LAN driver"
      0
    2. Hugo
       
      It's good, it's installed, however I restarted my PC twice and nothing has changed in the device manager.
      0
  14. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    When installing the "Realtek LAN driver"

    weird, because the driver comes from the Toshiba site

    if it causes problems for the installation, install "mcAfee and WebAdvisor" and you can remove them later with Revo Uninstaller in advanced mode

    download it to your desktop click here

    the tutorial to help you >> https://www.logicielgratuit-tuto.com/nettoyage/revo-uninstaller/

    PS: I’m working and won’t be able to answer your questions right away...

    @+

    --
    the radiation level is higher at the employment agency than at Chernobyl
    0
    1. Hugo
       
      Alright, no problem. In any case, thank you for your help.
      0
    2. Hugo
       
      The problem is that when I install (with McAfee and Webadvisor), nothing loads, the page remains as it is.
      0
  15. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    I saw that Kaneagle replied to you and provided the Ethernet driver

    please wait a moment for the Wifi driver

    PS: hi Kaneagle

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
    1. Hugo
       
      Yes, thank you very much for your answers and for the time spent on the research ;)
      0
  16. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Go to Start
    In the Search bar
    Type --> devmgmt.msc and OK.

    What do you have under network adapters?

    If there is an alert regarding the network controller:
    Give the hardware ID number of the device
    Look at this --> Find a device's identification number
    Post the number in your next message.

    Best regards billmaxime.
    --
    Human beings are at their best when things are at their worst.
    0
    1. Hugo
       
      In network adapters I have:
      Realtek PCIe FE Family Controller #2
      Realtek PCIe GBE Family Controller (with an exclamation mark)

      For the device identification number: PCI\VEN_10EC&DEV_8176&SUBSYS_818410EC&REV_01
      0
    2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
       
      Right-click on --> Realtek PCIe GBE Family Controller
      Uninstall.

      Do you have a section --> other devices?
      0
    3. Hugo
       
      It's done. No, I had it before doing the operation you explained to me, but now I don't have it anymore.
      0
  17. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Restart the PC after uninstalling the Realtek PCIe GBE Family Controller (with an exclamation mark)

    Download this driver --> Wireless

    Right-click on the driver --> realtek_wlan_win7_2000016L_20110523.zip
    Select --> 7Zip
    Choose --> extract to "realtek_wlan_win7_2000016L_20110523\"

    Go to the folder of the unzipped driver --> realtek_wlan_win7_2000016L_20110523
    Right-click on --> TC40162800B.exe
    Select --> 7Zip
    Choose --> extract to "TC40162800B\"

    Go to Device Manager
    Right-click on the device according to the given ID number (network controller)
    Update driver
    Browse my computer for driver software
    Choose from a list of available drivers...
    Have disk
    Browse
    Go to the folder of the unzipped driver --> realtek_wlan_win7_2000016L_20110523
    Folder --> TC40162800B
    Folder --> RTL_Driver
    Folder --> Win7X64
    Select the file --> net8192ce.inf and OK.
    Restart.

    0
    1. Hugo
       
      Ah, actually, after reopening the Device Manager, I notice that the "Other devices" category has returned, and it contains "Network Controller." What should I do?
      0
    2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
       
      If this is the following no. --> PCI\VEN_10EC&DEV_8176&SUBSYS_818410EC&REV_01
      Look at the message 30
      0
    3. Hugo
       
      I just took this step, I restarted successfully but no result. In the device manager I can find "Realtek PCIe FE Family Controller" but I can no longer find the second one.
      0
    4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
       
      Does the ethernet still work?

      Take a screenshot of the device manager with the Network adapters section expanded.
      0
    5. Hugo
       
      Indeed, the Ethernet is no longer working.
      0
  19. Hugo
     
    After a reboot, mission accomplished! Thank you for your very quick responses, I have internet access again!!
    See you later
    0
  20. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    You're welcome, it made us happy.
    Good evening.

    --
    The human being is at his best when things are at their worst.
    0