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Windows Explorer closes by itself

landey Posted messages 33 Registration date   Status Membre Last intervention   -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,

For the past few days, when I go into Windows Explorer, the window frequently closes by itself after about 30 seconds. Then the screen goes completely black, and then the desktop and taskbar reappear.

I go back to my folders through Windows Explorer, and nothing seems affected in the tree structure (no loss of folders, no loss of files). But it's becoming more and more annoying to access the desired files in the hierarchy.

Can you please help me?
Thank you for your responses.

6 réponses

Réponse 1 / 6
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hi,

Disable all context menus with Autoruns as explained on this page: https://www.malekal.com/plantage-explorer-exe-clic-droit/
See if it changes anything.

Then:

To check your computer for any infections and get a general status of the system:

Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait for the scan to finish, a message indicates that the analysis is complete.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.
  • Additional.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links that lead to the reports here in a new response so that we can review them.

(The blue links lead to step-by-step instructional tutorials, click on them for more precise instructions to follow).

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Please press any key to continue the disinfection...
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