Paypal charge by Trombi for automatic renewal.
DomY
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madmyke Posted messages 52304 Registration date Status Moderator Last intervention -
madmyke Posted messages 52304 Registration date Status Moderator Last intervention -
Hello,
A year ago, I signed up on Trombi.com as a Premium member, paying the amount via PayPal as recommended by the site.
This year, on November 29, 2018, I received an email saying that €36 had been deducted from my account without my consent. After exchanging emails with a site representative, she refused to refund me, stating that it was through tacit consent since she supposedly informed me a month prior.
This is dishonest practice because for the subscription renewal, Trombi should have asked me if I agreed or not, and I would have paid the amount if I had agreed, and would not have done it if I no longer wanted it. Taking money from me without my authorization is abusive.
PayPal has not responded to my refund request.
Who is responsible for this fraudulent practice and how should I proceed to get refunded? Since I contested, Trombi has already unsubscribed me for the next deadline on November 29, 2019, without me taking any action on their site.
Thank you for advising me on how to proceed to obtain a refund of €36 and then to unsubscribe as a Premium member of Trombi.
Configuration: Macintosh / Firefox 63.0
A year ago, I signed up on Trombi.com as a Premium member, paying the amount via PayPal as recommended by the site.
This year, on November 29, 2018, I received an email saying that €36 had been deducted from my account without my consent. After exchanging emails with a site representative, she refused to refund me, stating that it was through tacit consent since she supposedly informed me a month prior.
This is dishonest practice because for the subscription renewal, Trombi should have asked me if I agreed or not, and I would have paid the amount if I had agreed, and would not have done it if I no longer wanted it. Taking money from me without my authorization is abusive.
PayPal has not responded to my refund request.
Who is responsible for this fraudulent practice and how should I proceed to get refunded? Since I contested, Trombi has already unsubscribed me for the next deadline on November 29, 2019, without me taking any action on their site.
Thank you for advising me on how to proceed to obtain a refund of €36 and then to unsubscribe as a Premium member of Trombi.
Configuration: Macintosh / Firefox 63.0
4 answers
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Hello
""Who is responsible for this fraudulent practice"
For there to be fraudulent practice, it must be contrary to the law and/or contrary to the general terms and conditions that you accepted when you registered.
So before talking about fraudulent practice, you need to be able to demonstrate its substance, which does not depend on your interpretation.
You need to READ the general terms and conditions that you "signed" with your registration. I bet you haven't done it.
AND IF you find something indicating that renewal is not tacit, then you can take action. Tacit renewal is NOT illegal and is actually practiced by many sectors (insurance, energy, etc.) and you have the right to terminate each year within a specific timeframe (generally 2 or 3 months before the end of the contract).
All of this could very well be perfectly legal IF the terms of engagement specify it.
At some point, we need to stop confusing legality with your personal feelings and read what you are signing.
Best regards
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Hello Mr. Bav,
First of all, I would like to thank you for taking the time to respond to me.
So you find it perfectly normal that after subscribing to Trombi for a year and paying through Paypal, one year later they deduct from your Paypal account without clearly asking whether you agree to renew the subscription or not. It would have been honest to ask if we wanted to sign a direct debit order on the bank account right at the beginning of the subscription. This method may be legally permissible as you point out, but it must have surprised more than one person. I am therefore asking Paypal for a refund; their response may take 48 hours, so I am waiting for the weekend to be over to see.-
Hello,
So you find it entirely normal that when subscribing for a year to Trombi and paying via Paypal, a year later they deduct from your Paypal account without clearly asking if you agree to renew the subscription or not.
I find this normal, as long as there is tacit renewal and especially if it is clearly stated in the terms and conditions.
It's like subscriptions without commitment, you pay for it every month, without them asking for your agreement, it's a tacit renewal.
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Hello again,
I only need one subscription to a magazine by direct debit; given what happened, I'm going to cancel it, especially since I only look at it superficially.
In the future, I won't subscribe to anything anymore; if I need to make a purchase, I'll go to the newsstand.
I'll keep you updated next week about the outcome regarding the €36.
Have a great weekend!-
Without wanting to spoil your hope, and as Judge_DT and I have pointed out, it's quite normal since you "sign" every contract accepted by you, which binds you. It's up to you to inform yourself before signing.
Therefore, the merchant has absolutely no obligation to refund you and you will not be able to demand anything. At best, they might make a commercial gesture, but I doubt it given how you may have "approached" them by talking about fraudulent practices. When you wrongly accuse someone, you shouldn't expect them to give you gifts :) -
As you, I do not respond with any form of politeness such as hello or hi, as your predecessor did when replying to me.
In my previous email, I was addressing only Mr. Bav.
I see that you align more with the rather shady scammer than with the victim. You certainly must have your commercial and financial reasons.
Have a good weekend. -
Firstly, Mr. Bav does not exist; Bav means "yours sincerely," which is, precisely, a formula of politeness.
Secondly, if you responded to "Bav," then it is indeed about me.
Thirdly, I place myself on the side of the law, dear sir (or madam). Just because you are "upset" does not grant you victim status, nor does it allow you to accuse others for shortcomings for which you alone are responsible.
Finally, everyone who responds here is a volunteer and is not linked in any way to something commercial. If you had read the information on this forum, you would know this.
This once again illustrates your inability to take personal responsibility, just as it also highlights your capacity to accuse others without basis or any understanding of what you are talking about.
You came to ask a question, the answer does not please you, that is your problem. We cannot defend people against themselves.
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So Bav, it's good to know it's you, thank you for telling me. I'm not used to forums and even in texts, I write the entire word; I'm not from the latest generation where everything is abbreviated. Too bad, even if the spelling of the language of Molière is massacred.
It's true, I thought it was the first person who replied to me when it was actually the other Mr. or Mrs. and not you, madmyke (nickname).
I humbly apologize to you, although you are somewhat virulent towards me.
If it is you, I do not expect an immediate response because it is next week that I must keep you informed.-
"The 'virulence' was due to your remarks dear DomY, which were not necessarily very nice or very objective, by the way :)
For your information as well, you would be surprised by what you estimate to be my age, as well as that of many of the contributors/moderators right here.
Once again, do not jump to hasty conclusions based on a (and only one) simple abbreviation; it's not worse than s.v.p, n.d.l, adj, adv, c.v, p.s, rem: and many others, very commonly used in the French language, whether in letters or literature. It's making a big fuss over a detail.
However, I accept your apologies. Understand that we are not at the academy but rather on a forum, and that when there are several thousand responses, allowing for some abbreviations that are recognized by the lexicon seems like a good thing for a bad situation.
In conclusion, I can only recommend that you inform yourself as much as possible before making 'statements', less for me than for your own (general) interest.
People who make this effort systematically generally have fewer problems.
I think the rule 'never sign what you have not read' is worth more than the saying; it has value as a precaution.
But if you do not do this, understand that only the fault can fall on you.
Have a good weekend."
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