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Display issue with Messenger message content on lock screen

safigo -  
 Abdoul -
Hello,
For a few days now, when I receive messages on Messenger, I can no longer read the beginning of the message on my locked screen: It shows "X sent a message."
I've already checked the settings, notifications, but everything is enabled... I've restarted my iPhone and nothing has changed as well.
Is this a new update for Messenger?
Do you know how to solve this problem?
Thank you very much in advance.

Configuration: iPhone / Safari 10.0

2 answers

  1.
    HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947
     
    Hello,

    Go to Settings > Messenger > Notifications.

    Under "Options", choose Show Previews and select Always.

    --
    Best regards, ☆ HelpiOS
    We do our best to help you.
    13
    1. safigo
       
      Hello,
      Thank you for your reply.
      Unfortunately, when I go to "Settings" then "Notifications" then "Messenger" (I can't do as you told me Settings --> Messenger --> Notifications because there is no line mentioning Messenger in the Settings menu), I don't see any place where "Options" or "Show Previews" is indicated.

      I have an iPhone 6 that is 4 years old, I haven't updated it in at least a year (because my storage space is insufficient), could it be that this is why those display options do not appear?
      2
      1. HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947 > safigo
         
        Yes, it may be possible. Try updating your iPhone.

        If the storage space is full to install the update, proceed with the installation via iTunes.
        0