Emoji replaced by two question marks Nokia One

Solved

Felix -
Felix - 7 Nov 2018 at 20:03

Hello,

I have a Nokia One with Android Go. In some SMS that I receive, the emojis are replaced by "??".

Does anyone have any idea what to do?
Thank you

Configuration: Android / Chrome 69.0.3497.100

2 answers

Answer 1 / 2

Best answer
The best answer is the one that has been validated by our teams.
Felix

Found it!!
You needed to set the input mode to automatic in the advanced settings of the SMS application on the phone that sends the message.
And it works!
See you next time,
Felix
69
1. HelpiOS Posted messages 15569 Registration date Status Moderator Last intervention 11 947
  
  I have never paid attention to this setting.
  Well, I congratulate you!
  
  0
  1. Felix > HelpiOS Posted messages 15569 Registration date Status Moderator Last intervention
    
    Yes, I found that in several places on the internet. It seems to be valid for Samsung mobiles.
    Thank you for your help and see you next time.
    Felix
    
    3
Answer 2 / 2
HelpiOS Posted messages 15569 Registration date Status Moderator Last intervention 11 947

Hello,

This means that the emoji you received cannot be decrypted by your device. It is then replaced by question marks.

--
Sincerely ☆ HelpiOS
We do our best to assist you.
27
1. Felix
  
  Thank you HelpiOS,
  
  Indeed, this seems to be exactly what is happening in my case.
  Actually, I am mainly looking for a solution to this problem.
  
  We are in the 21st century, everywhere people are talking about artificial intelligence, cars are driving without drivers and packages are delivered by drones without pilots, computers are going to replace humans... but sending emoticons between two mobile phones is still a really very difficult challenge!
  Am I the only one who finds this alarming?
  
  Well, if anyone has a solution, or a tip for me to search for a solution on my own, I'm always interested.
  
  Felix
  
  0
2. HelpiOS Posted messages 15569 Registration date Status Moderator Last intervention 11 947 > Felix
  
  Things that seem simple can sometimes be the most complicated to implement.
  
  If you're not receiving certain emojis, it primarily depends on the version used on your phone and your recipient's phone, and it can also depend on the models of the phones being used.
  
  What I can suggest is to check in the Messages app if the Use simple characters option is not enabled. (At the top right, tap the three vertical dots and select Settings, then Advanced settings.)
  
  0
3. Felix
  
  Hello HelpiOS,
  I tried, but it doesn't change anything.
  For your information, the person whose emojis I am not receiving has a Samsung phone.
  Thanks anyway,
  Felix
  
  0
4. HelpiOS Posted messages 15569 Registration date Status Moderator Last intervention 11 947 > Felix
  
  The only solution would be to use messaging apps like Messenger, WhatsApp, or Viber to avoid this compatibility issue.
  
  0
5. Felix
  
  Thank you very much,
  It's strange because I'm receiving from other people.
  Never mind...
  And so we are at ease for a while: artificial intelligence is not ready to catch up with us in the 21st century ;-) !
  Thank you and best regards,
  Felix
  
  0

Emoji replaced by two question marks Nokia One

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