View original (French)

Allow a site in Firefox

Solved
Pauline_764 Posted messages 469 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -
Hello,

I can't open my Google calendar and messaging on Firefox.

I've completed the first two steps of the recommended procedure regarding cookies and cache. There's one more thing to do: allow www.google.fr in Firefox.

But there... I can't find the path! Or rather, I thought I had found it and did what was necessary, but it still doesn't work. So I'd like someone to give me the procedure for this authorization again. Can someone help me?

Configuration: Windows / Firefox 62.0

4 answers

  1.
    kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
    I suggest you uninstall Firefox and reinstall it cleanly.
    Press Windows + R
    Type --> control panel and OK

    File Explorer Options
    View tab
    Check --> show hidden files, folders, and drives
    Apply and OK.

    Then, Programs and Features
    Uninstall Firefox (including the profile)
    Restart the PC.

    Go delete the mozilla folder in these 3 directories:
    Press Windows + E
    --> C:\users\your username\AppData\Roaming
    --> C:\users\your username\AppData\Local
    --> C:\Program Files (x86) and/or Programs

    Delete the Firefox shortcuts on the desktop.

    Reinstall the desired version:
    --> Firefox 64-bit
    --> Firefox 32-bit

    --
    Human beings are at their best when things are at their worst.
    7
    1. Pauline_764 Posted messages 469 Registration date   Status Member Last intervention   64
       
      Thank you for your patience, Kaneagle! It's very well explained: I should be able to manage it.
      I'm going to do that next week (or the week after...). So you'll have to wait a little for the result, but in any case, I will keep you updated.
      Thanks again!
      0
    2. Pauline_764 Posted messages 469 Registration date   Status Member Last intervention   64
       
      Hello Kaneagle! I've finally gone for it and... it works! I'm so happy...

      The only difference in the process compared to your roadmap:

      - Uninstall Firefox (including the profile): I uninstalled it successfully but couldn't find where the profile was hiding
      - Go delete the Mozilla folder in these 3 directories: for the second line Local: I couldn't find that folder (Local) either

      But in the end, everything seems to be great and I thank you from the bottom of my heart! It’s just awesome now!
      0