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ASUS sound card issue

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taxon137 Posted messages 33 Status Member -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -
Hello everyone, I have a problem with my sound card on my PC and I don’t know how to solve it. Here is the problem and the solutions I’ve tried, thanks if you can help me find the issue.

<u>[Description of the problem]</u>

No audio device is installed.
No sound card was found. If a card is present, you must install an audio device provided by the hardware manufacturer.

<s>Solutions attempted:</s>

-Reinstall all drivers and pilots using the disk provided with the motherboard
-Reinstall all the latest drivers offered by Asus site (I downloaded the drivers that correspond to my motherboard model and my operating system)
-In Device Manager I did: search for hardware changes and then restart the computer
-Update drivers manually
-Buy an external sound card: Roccat Juke and install the drivers provided with this hardware and those on the site.

Despite all these measures I’ve taken, the problem persists. Is it a motherboard issue? Drivers? BIOS?

21 answers

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  1. taxon137 Posted messages 33 Status Member 3
     
    Good evening,

    How do I access the BIOS? Is it during the startup screen or can I go to it when the PC is running, or is it simply when the computer is on that I go to a specific file?

    Thank you
    2
  2. taxon137 Posted messages 33 Status Member 3
     
    In audio, video and gaming control center:

    - High Definition Audio Device

    - ROCCAT Juke (it's the external sound card I bought and the sound only works on the internet and not in games or others ...)

    That's all I have.
    1
  3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Try these 2 pilots:
    --> Audio
    --> HDMI

    1
    1. taxon137 Posted messages 33 Status Member 3
       
      Where do I install it? In the Device Manager, and I choose Update driver manually ??
      0
  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Hello,

    Go into the BIOS and check if the audio device is enabled.

    --
    The human being is at their best when things are at their worst
    0
  6. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    To access the BIOS, look --> HERE <<--

    --
    The human being is at its best when things are at their worst
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      I am on Windows 8.1 and on a desktop PC.
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Tap F2 at startup.
      0
    3. taxon137 Posted messages 33 Status Member 3
       
      Yes, the audio device is indeed activated.
      0
  7. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Windows + R → Tapez -> devmgmt.msc et OK.

    Qu'avez-vous dans Contrôleurs audio, vidéo et jeu ?

    Quel est le numéro du modèle Asus ?

    ---

    L'être humain est à son mieux quand les choses sont au pire
    0
  8. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Give the hardware identification number of the High Definition Audio device
    Look at this --> Find the device identification number
    Post the number in your next message.

    What is the model number of the Asus?

    0
    1. taxon137 Posted messages 33 Status Member 3
       
      here it is:
      HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623171&REV_1001
      0
    2. taxon137 Posted messages 33 Status Member 3
       
      and there was another one: HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623171
      0
    3. taxon137 Posted messages 33 Status Member 3
       
      Anyway, thank you very much for taking the time to help me.
      And sorry for bothering you if it's late.
      0
  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hello

    you forgot to give your PC model

    PS: hello Kaneagle

    @+

    --
    the radiation rate is higher at the unemployment office than at Chernobyl
    0
  10. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    If you don't know the model number (motherboard):
    Download and install --> AIDA64 extreme <<--

    For the report, look at the example in the tutorial.
    Post the report in your next message.

    --
    The human being is at his best when things are at their worst
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      ------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

      Version AIDA64 v5.98.4800/fr
      Module de test 4.3.784-x64
      Site web https://www.aida64.com/
      Type de rapport Rapport rapide [ TRIAL VERSION ]
      Ordinateur W8
      Générateur user
      Système d'exploitation Microsoft Windows 8.1 6.3.9600.19101 (Win8.1 RTM)
      Date 2018-10-06
      Temps 15:31


      --------[ Processeur ]--------------------------------------------------------------------------------------------------

      Propriétés du processeur:
      Type de processeur QuadCore Intel Core i5-4590, 3700 MHz (37 x 100)
      Alias du processeur Haswell-DT


      --------[ Carte mère ]--------------------------------------------------------------------------------------------------

      Propriétés de la carte mère:
      Identifiant de la carte mère <DMI>
      Nom de la carte mère Asus Z97-Pro Gamer

      ----------------------------------------------------------------------------------------------------------------------------
      0
    2. taxon137 Posted messages 33 Status Member 3
       
      I preferred to send you all. Thank you.
      0
    3. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      I corrected the AIDA report, I left what was necessary.
      0
  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Download and install --> 7Zip 64 bits

    Right-click the HDMI driver --> ff596fcf-dfbe....cab
    Select --> 7Zip
    Choose --> extract to "ff596fcf-dfbe....\"

    Open Device Manager
    Audio, video and game controllers
    Right-click on the High Definition Audio Device
    Update driver
    Browse or Let me pick from a list of drivers...
    Browse
    Go to the folder of the unzipped driver --> ff596fcf-dfbe....
    Select the file --> nvhda.inf and OK.
    Restart.

    0
    1. taxon137 Posted messages 33 Status Member 3
       
      He told me it's not possible
      0
    2. taxon137 Posted messages 33 Status Member 3
       
      Note: I am under Windows 8.1 64-bit
      0
  12. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    Is Windows up to date?

    --
    The human being is at its best when things are at their worst
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      Yes Windows is up to date but maybe the file you sent me is a file for Windows 10
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      For the other driver, have you tried it?
      -->> Audio <<--
      0
    3. taxon137 Posted messages 33 Status Member 3
       
      I will uninstall the base device and install this one to see what it does
      0
    4. taxon137 Posted messages 33 Status Member 3
       
      Could this be a DirectX problem?
      Or maybe an inferior driver for the "high-definition audio device" will work?
      0
    5. taxon137 Posted messages 33 Status Member 3
       
      OR he tells me that to install the "nvhda.inf" driver you need the installation disc—is that mandatory?
      0
  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    hi

    Do you have a newer nvhda.inf version or one compatible with Windows 8.1?

    it's the version for W8.1 64-bit >> https://fr.msi.com/Graphics-Card/support/GTX-970-GAMING-4G#down-driver&Win8.1%2064

    @+

    --
    the radiation rate is higher at the unemployment office than at Chernobyl
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    1. taxon137 Posted messages 33 Status Member 3
       
      He tells me that it isn’t compatible, so I’m going to check your link, but I have a GTX 970 GeForce, not MSI. Does that change anything since your link takes me to MSI’s site?
      0
  14. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    i will look into the GTX970 GEFORCE

    PS: in Aida64, you had this >> GTX 970 GAMING 4G

    see you later

    --
    the radiation rate is higher at the unemployment office than at Chernobyl
    0
  15. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    Is your PC a desktop (fixed) or a laptop?

    @+

    --
    the radiation level is higher at Pôle Emploi than at Chernobyl
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      It is a fixed tower.
      0
  16. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     


    ok, download this driver to your desktop click here

    run it as administrator (right click)

    when the installation is finished, restart the PC

    tell us how it goes

    see you later
    --
    the rate of radiation is higher at the employment center than at Chernobyl
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      it still doesn’t work normally there shouldn’t be this here

      0
    2. taxon137 Posted messages 33 Status Member 3
       
      and for the graphics card the MSI GTX 970 and GeForce are exactly the same and I indeed have a GTX 970 GEFORCE 4GB GDDR PCI-E 3-0
      0
  17. taxon137 Posted messages 33 Status Member 3
     
    Ah this level is a very hard problem to solve I think the best thing I can do is to find a company or a shop where there are professionals who can repair it for me even though the price will be quite high ...
    0
  18. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    re

    It still doesn’t work properly there shouldn’t be this

    Has the driver installation been completed without any problems? (error message etc...)

    Did you reboot the PC after installation?

    See you

    --
    the radiation rate is higher at the unemployment office than at Chernobyl
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      Yes, the installation went well. I have the latest available driver, no error messages, and I did restart the PC after installing the drivers.
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      In audio, video and game controller:
      Has the High Definition Audio device become NVIDIA High Definition Audio?
      0
  19. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    For the drivers, it -> HERE

    Have you disabled the Intel integrated graphics card in the BIOS?

    ------------------------------------------------------------------------------------------

    Yes, the audio device is indeed enabled

    In the BIOS, is it set to Auto or Enabled?

    0
    1. taxon137 Posted messages 33 Status Member 3
       
      I will try to look into that and I’ll keep you posted, thank you.
      0
    2. taxon137 Posted messages 33 Status Member 3
       
      And for the drivers I already tried installing via Asus's site and it didn't work. Could it be a physical problem with my motherboard? A spot where it has "burned" and thus damaged an area, specifically around the audio chipset.
      0
  20. taxon137 Posted messages 33 Status Member 3
     
    Then here’s what I did in my BIOS:

    BIOS ----> Advanced mode ---> advanced --- > PCH Config:

    - Intel Rapid Tech Smart was disabled, I turned it on
    - Intel Smart Connect Technology (ISCT) was also disabled and I turned it on

    And in

    BIOS ----> Advanced mode ---> advanced ---> Embedded peripheral config ---> Azalia HD Audio controller ---> it was already enabled

    And regarding: Have you disabled the Intel integrated graphics card in the BIOS?

    I didn’t find the place.
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      And the problem still persists ... :'(
      0
  21. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
    I suggest you reinstall Windows.

    If the problem persists after a reinstall, the audio card is possibly defective.

    --
    The human being is at his best when things are at their worst
    0
    1. taxon137 Posted messages 33 Status Member 3
       
      Thank you very much!

      I will do that.

      Also, do you know why when I bought an external sound card the sound is there but only on the internet and in 1 game, otherwise in some applications like Discord, Skype, Teamspeak, and in certain games like CS, COD, and others the sound is not present?

      But otherwise I think it is a defective and physical problem with my motherboard at the audio level.

      As soon as I make changes I will let you know anyway, thanks for everything.

      Have a good evening: Tax .
      0
    2. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
       
      Come back to give us news.
      Have a good evening.
      0
    3. taxon137 Posted messages 33 Status Member 3
       
      Hello everyone, I went to see an IT advisor who isn’t far from my place. He was able to detect the problem, he uninstalled Windows, reinstalled it, and replaced a component that was defective but so minor to see that he didn’t charge me. I am also grateful to you since you took the time to try to find my issue. Thank you very much and have a great day!
      0
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