Reader 0 unallocated space 0.0MB

yeehaw Posted messages 2 Status Member -  
seagate_surfer Posted messages 1572 Registration date   Status Member Last intervention   -
Hello,
I'm trying to install Windows 10 on my Acer (which normally has Windows 7, but I'll get back to that). The problem is that I only have one partition, drive 0, which I assume is my hard drive. But it appears with 0.0 free space and the same for total size. So it's impossible to install anything on it. I can't format it or create a new partition because "the maximum size is 0 MB," so it's impossible.
To explain how I got here: my computer was unresponsive, the screen was black, but the lights indicating it's on and charging were on (it wasn't charging anymore). This had already happened, and a technician simply removed and reinserted the battery, so I did the same. When I turn it on again, everything is deleted; the program completely lagged, and after the logo, there's the screen telling me to reboot and insert a CD or USB stick to install the program. So for the past day, I've been trying to reinstall Windows, but there's this problem with my hard drive or "drive 0." (I checked, and it is online.)

1 answer

  1. seagate_surfer Posted messages 1572 Registration date   Status Member Last intervention   107
     
    Hello,

    We are sorry that you are having difficulties installing Windows 10 on your

    Have you tried doing a clean installation?
    At the following link, you will find the steps to follow to achieve this: https://www.microsoft.com/fr-fr/software-download/windows10startfresh

    Good luck!

    --
    Seagate Technology │Official Forums Team
    IronWolf drives for all NAS applications - SkyHawk drives for surveillance applications - Barracuda drives for PCs and gaming
    1
    1. yeehaw Posted messages 2 Status Member
       
      Yes, I have already tried but nothing...
      0
      1. seagate_surfer Posted messages 1572 Registration date   Status Member Last intervention   107 > yeehaw Posted messages 2 Status Member
         
        Hello,

        That's a shame!

        In that case, we advise you to contact Microsoft support directly so they can conduct a more thorough analysis of your situation.

        Good luck,
        0