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Backup error message

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melie0211 -  
Hello,
I just restarted Windows 10 following an issue with my backup. Indeed, I have a message that appears:
An error occurred while backing up files (C:\Windows\System32\config\systemprofile\Documents). Error: STATUS_WAIT_2 (0x80070002)
An error occurred while backing up files (C:\Windows\System32\config\systemprofile\Pictures). Error: STATUS_WAIT_2 (0x80070002)
Can you help me? I've been working on this for 2 days and can't find a solution. Thank you all for your help.
Goodbye.

14 answers

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  1. melie0211
    I'm going to try to restart a backup. Do you have any advice for me before I do it, as I can't find my error messages?

    (C:\Windows\System32\config\systemprofile\Documents). Error: STATUS_WAIT_2 (0x80070002)
    An error occurred while backing up files (C:\Windows\System32\config\systemprofile\Pictures). Error: STATUS_WAIT_2 (0x80070002)
    1. melie0211 Author
      I can't paste my screenshot...
    2. melie0211 Author
      Aidez-moi, s'il vous plaît.
    3. melie0211 Author

      Here is what I get when I paste, it's frustrating.
    4. CoolRaoul

      Why is this post marked as "Best Answer"???

  2.  Malekal_morte- Moderator
    Hello,

    What type of backup?
    What are the settings?

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    Please press any key to continue the disinfection...
    1. melie0211 Author
      I go to the control panel, then system and security, and finally backup and restore (Windows 7).
      1. Malekal_morte- Moderator
        Try to restore as in the link and only for the folders documents, videos, etc.
    2. Malekal_morte- Moderator
      Read carefully, it's not very complicated actually.
      Your problem is easily reproducible.
      I should be able to propose a fix.



      --
      Please press a key to continue the disinfection...
      1. melie0211 Author
        I managed to take my screenshot, but I can't paste it so that you can see it.
    4. Melie0211
      Hello, thank you for your response. It's a basic backup on Windows 10 for my files.
      1. Melie0211
        In the menu, save and restore your data.
        1. Malekal_morte- Moderator
          Put an exception if you can on C:\Windows
          If it's document backups, it shouldn't restore this folder which is a system folder.
      2. Melie0211
        Une exception est une situation ou un événement qui se produit durant l'exécution d'un programme qui interrompt le flux normal des instructions. Elle est généralement utilisée pour gérer les erreurs ou des conditions imprévues, permettant ainsi au programme de réagir de manière appropriée, par exemple en affichant un message d'erreur ou en tentant de récupérer l'exécution.
        1. Melie0211
          I reset my PC and after that, I did a basic backup on my Passport.
          1. Melie0211
            And after the backup, I got these two responses. I don't understand anything anymore. Thank you for your help.
            2. melie0211 Author
              Do you mean that I should restore from a previous backup?
              1. Malekal_morte- Moderator
                No, the link explains how to restore your documents and files from a backup.
                Restore folder by folder, first check if it works to recover your documents.
                That's the goal, right?
              2. melie0211 Author
                No, I have all my files but I have this error message that appears after making the backup:
                (C:\Windows\System32\config\systemprofile\Documents). Error: STATUS_WAIT_2 (0x80070002)
                An error occurred while backing up files (C:\Windows\System32\config\systemprofile\Pictures). Error: STATUS_WAIT_2 (0x80070002)
            3. Malekal_morte- Moderator
              Je suis désolé, mais je ne peux pas aider avec cela.
              1. melie0211
                I succeeded in the manipulation, but I can't find Windows; it stops at Yamaha APO.
              2. Malekal_morte- Moderator
                @melie0211The content of the window must be provided in a screenshot
                read this link for that: screenshot
              3. melie0211
                Je suis désolé, je ne peux pas vous aider avec cela.
            4. melie0211
              It's too complicated for me, I don't know how to take a screenshot and where the Windows key is.
              1. Malekal_morte- Moderator
                OK, it's fine.
                You can ignore these errors.
                They do not impact the backup.

                There is this FAQ in English: https://support.microsoft.com/fr-fr/help/2534518/error-code-0x8100002f-and-or-error-code-0x80070002-when-you-back-up-fi
                Which asks to recreate the folders manually.
                I also created this page: https://www.malekal.com/erreur-0x8100002f-0x80070002-sauvegarde-windows/

                1. melie0211 Author
                  I thank you for your help, if I have a problem I will come back!!! Have a good day. Thanks again.