View original (French)

Blank pages when I scan a document

Yaya -  
 Yaya -
Hello,

When I scan a document, I get blank pages appearing, which means I end up with double the number of pages for ten pages.

Could you please help me??

Zahia

Configuration: Android / SamsungBrowser 6.4

5 answers

  1.
    Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     
    Hello,

    Could you describe your equipment?

    From your writing, one can assume that you are using an automatic document feeder.
    If that is the case, it is likely a mechanical issue. Make sure that the sheets of the documents are not sticking together.
    1
  2. 1Seb Posted messages 170 Status Member 39
     
    Hello,

    Maybe a software issue.
    Try uninstalling and reinstalling the scanner driver.
    Go to the manufacturer's website and download the driver.

    --
    Seb
    0
  3. yaya
     
    It's a Canon laser printer that we have at work.
    It's not a problem with stuck sheets, but when I go to my email, I get a blank page between a text page
    (text-blank page-text-blank page etc...) and I want to avoid these useless sheets because during printing I have to sort, which is a waste of time.
    0
    1. yaya
       
      it's indeed an automatic loader
      0
  4. Pierr10 Posted messages 13830 Registration date   Status Moderator Last intervention   5 840
     
    I have a Canon printer with an automatic document feeder, but it's not a laser, so it's certainly not the model you are using. Therefore, I can't provide you with specific help, especially since I have never encountered the issue you describe.

    I think the solution lies in the formats:
    - choice of paper size (I don't really believe this: it would be surprising if there were an error on that side)
    - definition of the scanning area. (in my case this setting is not accessible from the printer)
    0
  6. Yaya
     
    Good evening, thank you for your feedback

    However, I've just realized that when I scan and select PDF mode, that's when I get my blank pages.

    And without PDF mode, so by default, there are no blank pages, problem solved, I think

    Thanks again and have a good evening

    Yaya
    0