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Unable to access the file manager

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Dragoon_Sline Posted messages 22 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
I've had a problem with my Windows 10 PC for about a week: I can no longer access the file explorer. Whenever I click on Computer, a shortcut, or when I press Windows + E, or connect a USB stick, which is supposed to "open the folder," my screen freezes for about ten seconds, and if I'm on the desktop, all the icons disappear and then reappear as soon as the screen unfreezes, but the explorer never opens...
For now, I'm using the software that can utilize the "Open" function (which opens the file explorer), like Word, VLC, etc., when I want to copy, rename, etc.
Surprisingly, from these programs (or even from an internet browser), the explorer works! I honestly don't know what to do, maybe a reset?
I've checked, and there are no Windows updates available, so if you could help me, that would be nice :)
Thanks in advance for your replies!

4 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    To see what's running:

    Follow the FRST tutorial. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ to share them.
    In return, provide the 3 pjjoint links that lead to the reports here in a new response so that we can review them.

    --
    Please press any key to continue the disinfection...
    3
    1. Dragoon_Sline Posted messages 22 Status Member
       
      I'm doing that, thank you!
      0