View original (French)

EBP: Connection issue

Marieteck Posted messages 12 Status Member -  
OmegaSoft Posted messages 367 Status Member -
Hello,

I have a connection problem between my invoicing software and EBP accounting.
Most of the invoices I entered do not appear in my accounting.
Could you please help me?

5 answers

Answer 1 / 5
OmegaSoft Posted messages 367 Status Member 66
 
Hello Marieteck,

Are you in sync mode or are you doing the accounting transfer from the Operations menu?
What versions of EBP do you have?

Best regards

Saif
Trainer
0
Marieteck Posted messages 12 Status Member
 
Good evening,

I am in sync mode.
I have the EBP invoicing and accounting classic version 2017.

What I see is that the invoices I entered since the beginning of the month are there, those from January, February, and March only 4.
????
0
OmegaSoft Posted messages 367 Status Member 66
 
Maybe a validation issue? In sync mode, it's the validation that triggers the accounting transfer.
0
Marieteck Posted messages 12 Status Member
 
I still haven't validated anything.
0
Marieteck Posted messages 12 Status Member
 
However, most are in the bank but not in the sales journal.
0
OmegaSoft Posted messages 367 Status Member 66
 
I can't see it.
Make a backup.
Then untie the folders and redo the linking.
0
Answer 2 / 5
contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
 
Before implementing the solution proposed by OmegaSoft, also check that you don't have any accounts created during the import...

Because if the bank journal has been moved in accounting, it's because there was a counterpart somewhere...
Edit a general balance and see which accounts have been added...
0
OmegaSoft Posted messages 367 Status Member 66
 
Hello contrariness,

I think the turmoil in BQ has been due to the regulations. The schedule is "independent" of the Sales documents.

That said, MarieTeck, checking the balance is a good idea.
Moreover, on the invoice list, you have a column "status." What does it indicate for the invoices concerned?
0
contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243 > OmegaSoft Posted messages 367 Status Member
 
Good evening Omegasoft.

I’m not too familiar with the Commercial Management part. Normally (by default) I suppose that the accounts (customer/VAT/Sales) that will be used for the transfer to accounting are pre-programmed... ?

Unless this part was tampered with, the sync should populate the sales journal in the accounting software...

Personally, I think that before looking to make adjusting entries in accounting, we should find out what happened (or rather what didn’t happen) during the sync...
0
Marieteck Posted messages 12 Status Member
 
How should I restore it? If that's possible.
0
Marieteck Posted messages 12 Status Member
 
I will give it a try, I'll keep you updated
In the meantime, thank you for your help.
0
Marieteck Posted messages 12 Status Member
 
The status of invoices; Transferred to accounting
0
Answer 3 / 5
contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
 
You said that the sales journal was active in accounting??...
In what sense... are the amounts debited or credited to account 51xxx?
0
Marieteck Posted messages 12 Status Member
 
No, the invoices entered in invoicing do not appear in the sales journal; however, they are visible in the BQ journal.
0
contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
 
What is the meaning of a writing in the BQ journal? (the account number for the amount on the debit side is the same for the amount on the credit side)....
0
Marieteck Posted messages 12 Status Member
 
Exactly
debit BQ account and credit supplier
0
contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
 
Supplier?... I thought we were talking about sales....
0
Marieteck Posted messages 12 Status Member
 
No, sorry client
0
Answer 4 / 5
OmegaSoft Posted messages 367 Status Member 66
 
Haha! I did say it was a validation problem! ^^
Between us, I'm not a fan of inter-folder synchronization. I much prefer the traditional accounting transfer. It allows for an historical record of transfers.

In any case, I'm glad you were able to resolve your issue.

Best regards,

Saif
Trainer
0
Marieteck Posted messages 12 Status Member
 
Thanks.
See you at the next blunder lol
0
Answer 5 / 5
ELI
 
Hello,
I have a data transfer issue between EBP Commercial Management and EBP Accounting. Yesterday, I transferred my customer invoices and customer payments, and they don't appear in the accounting. Can someone help me?
Thank you in advance
ELI
0
OmegaSoft Posted messages 367 Status Member 66
 
Hello ELI,

Have you checked that the export paths matched?
0