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Issue with Philips shb 3080 headset

Darko -  
 Mariano -
Hello, I have a problem with my headset. It charges normally, etc. The light is on but it turns off after a few seconds of charging (fully charged). But when I connect it to my phone via Bluetooth, the sound works normally but it cuts out after 10 to 20 seconds. Suddenly, as if there’s no battery left. So if you have a solution, that would be great.

1 answer

  1.
    SupportPhilipsSound Posted messages 343 Status Member 467
     
    Hello Darko,

    I understand that you can no longer enjoy your headset and I am sorry about that.
    I invite you to reset the headset. To do this, when the headset is off, hold down the power button for 10 seconds. The headset will turn on, enter pairing mode, and turn off. The default settings will be restored.

    Best regards,

    --
    Anaïs
    Social Media Web Care
    Philips Sound France @PhilipsCare_FR
    2
    1. Darko
       
      Hello, it still doesn’t work. I’ve tried both reset methods. And still nothing.
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    2. SupportPhilipsSound Posted messages 343 Status Member 467
       
      Hello again Darko,

      Thank you for your response.
      Have you tried charging it from different audio sources?
      And how long have you had the headset?

      Best regards,
      0
    3. Darko
       
      I tried with a regular charger, through a PC with a USB cable, and I've had it since November 2015. But it has never fallen, nothing. So it's really annoying that it gives up on me like this... especially since I love listening to music and the headset had the best sound quality I know...
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    4. SupportPhilipsSound Posted messages 343 Status Member 467
       
      Hello Darko,

      Have you tried charging it from different PCs or with different cables, please?
      Have a nice day.

      Best regards,
      0
    5. Darko
       
      I tried it with 3 different PCs (2 laptops and a desktop) and I tried it with several cables. And it still doesn't work.
      0