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Connect PHILIPS SHB4000/10 headset

pinpin81 -  
 cony -
Yesterday I bought the PHILIPS SHB4000/10 headphones and I tried to connect them to my PC all evening but it didn't work.
As usual, I turned on the Bluetooth on both the computer and the headphones and tried to pair them, but I got the message "ERROR CANNOT CONNECT." After trying over and over, I did the same thing on my phone but it showed me the same thing.
And this morning I tried again, but this time neither the computer nor the phone finds the headphones during the Bluetooth search.

So if you have any ideas to make this headset work, I thank you in advance for your help.

2 answers

  1. sbh4000
     
    I found the solution to connect a SBH4000 to a Windows 10 PC via Bluetooth. After trying numerous software and updating all my drivers.
    The solution is very simple: just hold down the power button until you see a blue and white flashing light. However, the headset must not be paired with any other device.
    8
    1. cony
       
      I searched for a long time and thanks to you, I found it!
      0
  2. SupportPhilipsSound Posted messages 343 Status Member 467
     
    Dear pinpin81,

    Congratulations on your new purchase!

    I'm sorry to hear that your headset cannot connect to your Bluetooth devices. To assist you better, I would need a bit more information:

    - What version of the operating system is installed on your PC?
    - What is your mobile phone?

    While waiting for your response, I wish you a good day.
    --
    Ophélie
    Philips Sound Advisor France
    @PhilipsCare_FR
    0
    1. pinpin81
       
      My operating system is Windows 8.1 and my mobile phone is a Samsung Galaxy S3, but I don’t know how the headset connects to my phone (after many tries). So no need to worry about the phone anymore.

      Thank you for looking into my problem.
      0
    2. SupportPhilipsSound Posted messages 343 Status Member 467
       
      Hello,

      Thank you for this additional information. It's good news that the pairing has been established between your Samsung Galaxy S3 and your Philips headset!
      However, unfortunately, we do not guarantee compatibility with a computer, as this headset is compatible with mobile devices (smartphones, tablets).

      Best regards.

      Ophélie
      Philips Sound Advisor France
      @PhilipsCare_FR
      0