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Delivery issue [ the post ]

Theodu88 Posted messages 4 Status Member -  
Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   -
Hello,
I ordered online on January 15, 2018. The delivery is estimated between January 30 and February 20. I check the tracking of my package every day, and it is marked as delivered. But the problem is that it hasn’t arrived at my home. Here are the tracking details: Number: LF308623319CN
Package status: Delivered
Destination country: France
Optional("2018-01-26 00:00") GRENOBLE CHAVANT PDC1, Delivered
Optional("2018-01-26 00:00") GRENOBLE CHAVANT PDC1, In process
Optional("2018-01-25 00:00") GRENOBLE CHAVANT PDC1, In process
Optional("2018-01-25 00:00") GRENOBLE CHAVANT PDC1, In process
Optional("2018-01-18 00:00") CHINA (POP. REP.), Departed exchange office country of shipment
Optional("2018-01-17 00:00") CHINA (POP. REP.), Collected
Country of origin: France
Optional("2018-01-26 16:04") France, has been duly voted
Optional("2018-01-26 16:04") France, post office has been duly voted
Optional("2018-01-25 12:41") France, started from the post office
Optional("2018-01-18 19:54") Delivered by air transport
Optional("2018-01-18 19:53") Shenzhen processing center, arrived
Optional("2018-01-18 10:34") Shenzhen processing center, has been exported with the right seal
Optional("2018-01-18 00:59") Shenzhen, export was opened and dismantled
Optional("2018-01-17 21:19") Guangdong Shenzhen reception and transfer center, left, the processing center next station
Optional("2018-01-17 16:25") Guangdong Shenzhen reception and transfer center, has been sealed
Optional("2018-01-17 13:33") Guangdong Shenzhen reception and transfer center, received

For me, it is stuck in Grenoble!

Thank you for responding. I just want to be reassured or see if there are any steps to take to retrieve my package.

2 answers

  1.
    Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
     
    Hello,

    There are steps to take: contact La Poste itself.

    --
    People who fight can lose. People who don’t fight have already lost.
    (Bertolt BRECHT)
    2
  2. Theodu88 Posted messages 4 Status Member
     
    I called the post office number (3631) and they gave me the same answer: it was delivered by the postal service on January 26, 2018.
    So I'm still at the same point.
    0
    1. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
       
      Well, yes... but if the Post Office can't take it anymore, we who are not postal workers are indeed quite incompetent.

      Trying to find customer service.
      0
      1. Theodu88 Posted messages 4 Status Member > Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention  
         
        On customer service, you have to send a form, so it's really a mess. I might as well go to the post office in my town.
        0
    2. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
       
      You can try... but I'm afraid the left hand is unaware of what the right hand is doing, in other words, that distribution might take over the role of customer service :-(

      It's better to fill out a form and have a better chance of getting a result than to go in person for nothing.
      0
    3. Theodu88 Posted messages 4 Status Member
       
      Yes, that's true! But I'm still going to check it out tomorrow since it's 5 minutes from my place, so I won't lose anything :-)
      Thank you very much for helping me!
      0
    4. Chris 94 Posted messages 1937 Registration date   Status Moderator Last intervention   7 536
       
      You're welcome :-)
      0