External hard drive recognized as USB to ATA/ATAPI bridge

Question

Hello everyone, so here it is, last night I recovered a WD 1TB Blue 7200RPM hard drive (the cheapest ones still on sale from WD) from my PC to use as an external hard drive using an enclosure bought from Cdiscount. There were no system files or anything on the drive, just regular files, videos, and photos, but they are very important. Everything was fine last night; I put the HDD in the enclosure, it was recognized, and I had access to my data, and everything was good, then I stored it away. This morning I plugged it in (power and USB cable), the sound of a device connecting appeared, but the drive doesn't show up like any USB stick or anything else. I checked in devices and printers and I see that it's recognized as USB to ATA/ATAPI bridge. I tried it on two different PCs and nothing changes. However, the drive hasn't received any shock or anything in the meantime; I don't understand. So if anyone has a solution to make the drive and the data reappear?  Thanks in advance,  Affardy    Configuration: Windows / Chrome 63.0.3239.132

billmaxime · Accepted Answer

re  Where there is indeed a volume that gets removed and put back  ok, you locate the volume "that gets removed and put back," and you right-click >> delete (or something like that)  then:  you shut down the PC normally  you unplug your external hard drive  you restart your PC  you plug the external hard drive back in  you let me know what it does  @+  the radiation level is higher at the employment agency than at Chernobyl

Anonymous user · Answer

Go to the disk manager and tell me if your disk space is allocated or has a drive letter.

ginto5 · Answer

Hello,  Could you please provide us with a screenshot of the "disk manager"?

Affardy · Answer

Here is the disk manager image: (it does not appear in diskpart with the console either

ginto5 · Answer

How is this drive connected to the PC? Is it a 3.5-inch or 2.5-inch drive?  Does the enclosure used have a separate power supply?

Affardy · Answer

Alright, I'm updating:  I just tested the drive by putting it back in a PC (via SATA and power), it's not detected, yet I can hear it working normally. When I use the diskpart command, list disk, it doesn't appear either, what should I do... The problem is mainly that there's a very important video for me on it.

ginto5 · Answer

Has the disk been connected to another device (TV, box, etc.) or a Mac or a PC running Linux?

Affardy · Answer

The worst part is that in the device managers it is detected as USB mass storage, as if it knows it is present but impossible to identify it....

billmaxime · Answer

Hello  Do you have access to the data of the HDD in devices and printers?  In devices and printers, right-click on the HDD >> properties and check the "format"  See you later  -- The radiation level is higher at the job center than at Chernobyl.

Affardy · Answer

An image will speak better, there is no specific format, here is what I get (we can see that it detects the hard drive (WDC WD10)

billmaxime · Answer

re  ok, I’ve already had a similar issue  check in the device manager (when you plug and unplug the HDD) if an additional device appears/disappears in "storage volume"  in the image:    @+  -- the radiation level is higher at the unemployment office than at Chernobyl

Affardy · Answer

I don't have storage space, so I did what you told me about that, which corresponds the best, but it didn't change anything.

billmaxime · Answer

re  I don't have storage volume   in the device manager, click on >> view >> show hidden devices  "storage volume" will appear under the mouse and....  @+  -- the radiation level is higher at the employment agency than at Chernobyl

billmaxime · Answer

re  Still nothing....  Do you still not see the HDD in the explorer or disk management?  Did you follow the steps in this message >> https://forums.commentcamarche.net/forum/affich-35118698-disque-dur-externe-reconnu-comme-usb-to-ata-atapi-bridge#20  If you check again in the device manager, under "storage volumes", does the HDD still appear/disappear when you plug/unplug it?  @+  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  So I still don't see it, yes all of it, I’m going to try a second time anyway, and otherwise yes it disappears and reappears every time  when you right-click on the HDD, what options do you have?  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  even with >> uninstall?  did you turn off the PC and unplug the HDD, then restart the PC and plug the HDD back in?  if you performed the actions correctly, does the HDD reappear each time in devices and printers?  does it also reappear in "storage volume"?  delete it from "devices and printers" as well  @+  -- the radiation level is higher at the job center than at Chernobyl

billmaxime · Answer

re   last night I retrieved a WD 1TB Blue 7200RPM hard drive   where did you get the HDD from?  since it was working on your PC yesterday and it's not today, I wonder if it's not "dead"...  because after the operations I suggested to you, the HDD should have "reappeared normally" in the explorer and disk management  in devices and printers, do you not have access to the HDD?  I'm stuck here...  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  I just tested the drive by reconnecting it to a PC (via SATA and power), it is not detected, yet I can hear it functioning normally. When I use the diskpart command, list disk, it doesn't show up either, what should I do…   With everything you've tested/tried, I'm worried about the worst for your HDD...  Personally, I have no more ideas (sorry)  Catch you later  -- The radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  no problem for the help :)  but what's strange is that it still detects the WD and on top of that it seems to be running fine  don't you hear the HDD "clunking/clicking"?  personally, I've had 2 external HDDs that died overnight, without any shocks etc...  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  It may be an electronic problem with the disk due to the use of the case...  I'm not competent enough to answer you here...  @+  -- the radiation level is higher at the unemployment office than at Chernobyl.

billmaxime · Answer

re  ok, you will give the "verdict" for the DD  otherwise you can mark your topic as resolved  https://www.commentcamarche.net/infos/25917-marquer-un-fil-de-discussion-comme-etant-resolu/  thanks  @+  -- the rate of radiation is higher at the employment office than at Chernobyl

Affardy · Answer

Well, I don't know if this is good news, but the Western Digital Data Lifeguard Diagnostic software is detecting the drive properly, I'm waiting for the result.

billmaxime · Answer

Well, I don't know if this is good news, but the Data Lifeguard Diagnostic software from Western Digital is detecting the drive, I'm waiting for the result  it's surely not a bad one...  personally, I wanted you to run a check disk on the HDD, but without a "letter" for the HDD, it wasn't possible  I hope for your sake that it works, I'll keep the topic in my followed discussions  @+  -- the radiation level is higher at the employment agency than at Chernobyl

Anonymous user · Answer

Hi! I had the same issue with a 2.5-inch hard drive powered by USB and connected via SATA to my PC. By the way, I went to Disk Management and saw that it wasn't partitioned, so I did that and there you go!  For your case, try searching in the bar next to Cortana for "show hidden files" and click on show hidden files, folders, and drives or something like that...

billmaxime · Answer

sazlut Affardy,  how did the scan with "Western Digital Data Lifeguard Diagnostic" go?  Did you recover the hard drive?  @+  -- the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

hi  is it still not recognized in disk management and with Diskpart?  see you  -- the radiation level is higher at the unemployment office than at Chernobyl

External hard drive recognized as USB to ATA/ATAPI bridge

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