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New issue with my Copains d'Avant account

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mimolette31 Posted messages 497 Status Member -  
help61 Posted messages 109 Registration date   Status Member Last intervention   -
Hello,

Once again, whether it's with I. EXPLORER or C. CHROME, my password is being rejected? I've been having issues like this for about a year now, my account was even closed and I had to recreate it!
What should I do?
Thanks to anyone who can help me, as I haven't received any response from them, apart from an email confirming the receipt of my complaint.
Thanks again
Best regards.

Configuration: Windows / Chrome 61.0.3163.100

1 answer

  1.
    regcal Posted messages 13011 Registration date   Status Contributor Last intervention   4 658
     
    Hello,

    try resetting your password https://copainsdavant.linternaute.com/p/forgot_password
    2
    1. mimolette31 Posted messages 497 Status Member 29
       
      Hello,
      Thank you for your help.

      I used the link, created a new password, and it was confirmed to me that I could log in with it.
      Well no, it's still denied!
      I’m going in circles!

      Thank you
      Best regards
      0
    2. regcal Posted messages 13011 Registration date   Status Contributor Last intervention   4 658 > mimolette31 Posted messages 497 Status Member
       
      thank you for trying again

      --
      0
    3. mimolette31 Posted messages 497 Status Member 29
       
      Thank you for your response.
      I was lucky: they asked me for my phone number again and we resolved the issue together.

      But... it only works on I. Explorer and not on Chrome.

      The person from Copains ... doesn't understand and neither do I. When I see the discussion: " https://forums.commentcamarche.net/forum/affich-8975845-non-acces-a-mon-compte-copain-d-avant ".

      I am not the only one having difficulties in this regard!
      Thank you and have a good evening.
      0
    4. baladur13 Posted messages 47355 Registration date   Status Moderator Last intervention   14 400 > mimolette31 Posted messages 497 Status Member
       
      Hello,
      Do you have an ad blocker on Chrome?
      If so, try disabling it for "copains d'avant".
      0
    5. mimolette31 Posted messages 497 Status Member 29
       
      I had ADBlock +, which I disabled about fifteen days ago, because in a CCM newsletter there was mention of hacking or something like that (not very knowledgeable about the Internet).
      So I opted for caution and disabled it. By the way, the person from Copains..., who called me this afternoon, asked me to do the same.

      So that's not it, but now I have to endure the ads: I hate that!
      0