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Unable to open a saved email

catherineS2 Posted messages 22 Registration date   Status Member Last intervention   -  
catherineS2 Posted messages 22 Registration date   Status Member Last intervention   -
Hello,

I have been using Thunderbird 2.0.0.23 for years.

Sometimes I save emails that I receive on my hard drive.

Lately, for a few days now, I can no longer open the emails that I saved on my hard drive. When I click on them, they are empty. I can only open them if I click on them (they're empty) and I have to click on 'File', 'Open Message File'.

Any idea? Thanks

Configuration: Windows 8 / Firefox 55.0

5 answers

  1.
    dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
     
    hello
    try a right click on the email -> properties -> repair the folder
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  2. catherineS2 Posted messages 22 Registration date   Status Member Last intervention   15
     
    Hello Dubcek

    I right-clicked, clicked on properties, but there is no 'repair folder' option in a .eml file.
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    1. dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
       
      How do you open the file? From Thunderbird or by double-clicking the icon in Windows?
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  3. catherineS2 Posted messages 22 Registration date   Status Member Last intervention   15
     
    By clicking from the window folder, in my documents.
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    1. dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
       
      Does Thunderbird start?
      Check that Thunderbird is set as the default email client.
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  4. catherineS2 Posted messages 22 Registration date   Status Member Last intervention   15
     
    Thunderbird starts up and is indeed my default email client.
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    1. dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 660
       
      try disabling all the add-ons
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  6. catherineS2 Posted messages 22 Registration date   Status Member Last intervention   15
     
    Hello,

    I only have the talkback module, which is not activated.
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