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Thomson Tower that shuts down by itself

Aaa61 Posted messages 2 Status Member -  
MPMP10 Posted messages 47651 Registration date   Status Member Last intervention   -
Hello, I received my tower for my birthday. It worked very well on the first day, but after about 2 songs it stops. It's become frustrating.
I'm very disappointed with the product; I really wanted one.
It's the Thomson DS 150 CD tower. Who can help me understand or solve the problem?

3 answers

  1.
    baladur13 Posted messages 47419 Registration date   Status Moderator Last intervention   14 417
     
    Is the Bluetooth tower well positioned on a rigid surface?
    Are the air intake openings free and not obstructed... if the ventilation is blocked, there is a risk of abnormal overheating and for safety the tower shuts down.

    In case of accidental shutdown, the manual advises on page 5 
    RESET
    Default values for the device can be restored to their original state in case of a problem.
    When the device is no longer functioning or shuts down accidentally. Use a pointed object (such as a paperclip) to press the RESET button on the back of the device. The system will turn off and 
    automatically restart. If the procedure was successful, the time will flash and display zero.


    If nothing works and if the Tower is under warranty, returning it to customer service is necessary.
    -- 
     Very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
    0
  2. Aaa61
     
    Good evening again
    I have done everything you advised me to do, but nothing has changed, and to make matters worse, the person who gave it to me in March threw away the receipt that served as a warranty. I have no solution left.
    Thank you for responding to me.
    0
    1. MPMP10 Posted messages 47651 Registration date   Status Member Last intervention   19 120
       
      Good evening,
      You usually have to go back to the store; they can reprint the receipt if the purchase was made with a credit card (they have it in their system).
      Good luck.
      0
  3. baladur13 Posted messages 47419 Registration date   Status Moderator Last intervention   14 417
     
    Hello,
    Please check if, by any chance, the sleep function is activated.
    Excerpt from the manual on page 5 :
    SLEEP FUNCTION (SLEEP)
    In playback mode
    • Press SLEEP successively to choose the duration: 
    90, 80, 70, 60, 50, 40, 30, 20, 10 minutes or OFF
    • The device automatically turns off at the end of the chosen time 
    Note: It is possible to view the remaining time by pressing SLEEP.

    The manual: https://fc.darty.com/notices/DOCUMENTATION/THOMSON/3783677/3783677_NOTCOMP.pdf 
     It's very difficult to catch a black cat in a dark room.
                                  Especially when it's not there...
    -1
    1. Aaa61 Posted messages 2 Status Member
       
      Thank you for your reply. I just checked that the sleep mode is not activated, and it was not activated.
      0