My PC does not recognize my Samsung tablet.
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zoulou33 Posted messages 24676 Registration date Status Contributor Last intervention -
zoulou33 Posted messages 24676 Registration date Status Contributor Last intervention -
Hello,
When I connect my tablet to my PC, I get this message:
https://img15.hostingpics.net/pics/166037Capture.png
What should I do? It is the Samsung Galaxy Tab 3 (GT-P5210).
I tried connecting it to two other PCs, and I have the exact same problem.
Configuration: Windows / Chrome 58.0.3029.110
When I connect my tablet to my PC, I get this message:
https://img15.hostingpics.net/pics/166037Capture.png
What should I do? It is the Samsung Galaxy Tab 3 (GT-P5210).
I tried connecting it to two other PCs, and I have the exact same problem.
Configuration: Windows / Chrome 58.0.3029.110
1 answer
Hello
So you're going to uninstall all your USB ports from your PC, then turn it off and on again and let the installation of your USB ports happen. Then you reinstall Samsung Kies I think, and after that, you should be able to connect your tablet when it prompts you.
Let's take it step by step: you reinstall Kies or the appropriate program that you installed for your tablet, then restart your PC, reinstall your USB ports, restart your PC again, and finally install the appropriate program, Kies or another one. That should work again, in principle.
--
contributor CCM
So you're going to uninstall all your USB ports from your PC, then turn it off and on again and let the installation of your USB ports happen. Then you reinstall Samsung Kies I think, and after that, you should be able to connect your tablet when it prompts you.
Let's take it step by step: you reinstall Kies or the appropriate program that you installed for your tablet, then restart your PC, reinstall your USB ports, restart your PC again, and finally install the appropriate program, Kies or another one. That should work again, in principle.
--
contributor CCM