Google Chrome et Mozilla qui plante

Résolu
toto450crf -  
Bonjour,

Je viens vous demander de l'aide pour résoudre un probleme recurrent chez plusieurs personnes.

Il s'agit du plantage de Google Chrome et Mozilla à chaque fois que je les lancent, comme s'il y avait un virus ou un programme qui les bloquent, internet explorer ne marche guère mieux.

Cordialement,
Thomas.

7 réponses

  1.  Malekal_morte- Modérateur
    Salut,

    Suis le tutoriel FRST. ( prends le temps de lire attentivement - tout y est bien expliqué ).

    Télécharge et lance le scan FRST, 3 rapports FRST seront générés :
    • FRST.txt
    • Shortcut.txt
    • Additionnal.txt


    Envoie ces 3 rapports sur le site http://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.

    1. Malekal_morte- Modérateur
      Voici la correction à effectuer avec FRST. Tu peux t'aider de cette note explicative avec des captures d'écran.

      Ouvre le bloc-notes : Touche Windows + R,
      Dans le champs "Exécuter", saisir notepad et OK.
      Copie/Colle dedans ce qui suit : 

      CreateRestorePoint:
      CloseProcesses:
       R2 WinSAPSvc; C:\Users\pc\AppData\Roaming\WinSAPSvc\WinSAP.dll [184832 2017-03-07] (Windows) [File not signed] 
       R2 WinSnare; C:\Users\pc\AppData\Roaming\WinSnare\WinSnare.dll [776192 2017-03-07] (InterSect Alliance Pty Ltd) [File not signed] <==== ATTENTION 
       R2 Apple_Cfg; C:\ProgramData\Apple\Apple Application Support\Support.dll [114176 2017-02-28] () [File not signed] 
       R2 ed2kidle; C:\Program Files (x86)\amulell\ed2k.exe [238080 2017-03-06] (hxxp://www.amuleall.org/) [File not signed] [Pays - ]
       R3 iThemes5; C:\Program Files (x86)\Common Files\Services\iThemes.dll [459264 2017-02-13] () [File not signed] <==== ATTENTION 
       R2 Kyubey; C:\Users\pc\AppData\Roaming\Kyubey\Kyubey.exe [115200 2017-03-01] () [File not signed] 
      R1 NetUtils2016; C:\Windows\system32\drivers\NetUtils2016.sys [909944 2017-02-06] () <==== ATTENTION  
      2017-03-07 17:47 - 2017-03-07 17:47 - 00000000 ____D C:\Program Files (x86)\58BEE40A_cacayima 
       2017-03-07 15:55 - 2017-03-07 15:55 - 00000000 ____D C:\Program Files (x86)\WinSnare(4.2.5) 
       2017-03-07 15:46 - 2017-03-07 15:46 - 00000000 __SHD C:\found.000 
       2017-03-06 18:00 - 2017-03-07 15:55 - 00000000 ____D C:\Program Files (x86)\amulell 
       2017-03-06 18:00 - 2017-03-06 18:00 - 00003206 _____ C:\Windows\System32\Tasks\BikaQ_FetchAndUpgrade_CanBeDel 
       2017-03-06 18:00 - 2017-03-06 18:00 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BikaQ 
       2017-03-03 14:13 - 2017-03-07 15:55 - 00000000 ____D C:\Users\pc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\amuleC 
       2017-03-03 14:12 - 2017-03-07 15:55 - 00000000 ____D C:\Users\pc\AppData\Roaming\aMule 
       2017-03-03 14:12 - 2017-03-05 14:01 - 00000000 ____D C:\Program Files (x86)\amuleCexx 
       2017-03-03 14:09 - 2017-03-07 15:55 - 00000000 ____D C:\Program Files (x86)\MK 
       2017-03-02 16:15 - 2017-03-07 17:47 - 00000000 _____ C:\Windows\SysWOW64\4 
       2017-03-02 16:15 - 2017-03-07 17:47 - 00000000 _____ C:\Windows\SysWOW64\3 
       2017-03-02 15:24 - 2017-03-02 15:49 - 00000000 ____D C:\Program Files (x86)\reports 
       2017-03-02 15:05 - 2017-03-02 15:05 - 00000000 ____D C:\Windows\SysWOW64\{EAE71264-BBF4-4781-860A-4108F723B1BC} 
       2017-03-01 21:48 - 2017-03-01 21:48 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\THQ 
       2017-03-01 21:21 - 2017-03-01 21:21 - 00003244 _____ C:\Windows\System32\Tasks\{9E989A95-3536-4D3D-AFDE-20DD3D3B4EB7} 
       2017-03-01 21:19 - 2017-03-01 21:19 - 00003244 _____ C:\Windows\System32\Tasks\{06207EF5-A4D2-49C7-904E-CACD17F7A827} 
       2017-03-01 19:54 - 2017-03-01 21:45 - 00000000 ____D C:\Program Files (x86)\THQ  
       2017-03-01 18:12 - 2017-03-06 18:00 - 00000000 ____D C:\Users\pc\AppData\Roaming\Kyubey 
       2017-02-28 22:02 - 2017-02-28 22:02 - 00000000 ____D C:\Users\pc\AppData\Local\Ballcine 
       2017-02-28 22:02 - 2017-02-28 22:02 - 00000000 ____D C:\Program Files (x86)\Ballcine 
       2017-02-28 22:00 - 2017-03-06 18:00 - 00000000 ____D C:\Program Files (x86)\BikaQRss 
       2017-02-28 21:59 - 2017-03-06 17:59 - 00000000 ____D C:\Program Files (x86)\e0y48kcl 
       2017-02-28 21:41 - 2017-02-28 21:46 - 223034710 _____ C:\Users\pc\Downloads\Glendale 2017 SX RD 4.rar 
       2017-02-23 16:59 - 2017-02-23 16:59 - 00000000 ____D C:\Users\pc\ansel 
       2017-02-23 16:48 - 2017-02-23 16:48 - 00000000 ____D C:\Windows\SysWOW64\{A08149AD-5D4B-4FDA-AAA7-83CFB1B38ECE} 
       2017-02-22 12:01 - 2017-02-22 12:01 - 00000000 ____D C:\Windows\SysWOW64\{CED9C56B-9BF7-46F7-AE84-46466DF0A3BF} 
       2017-02-21 12:42 - 2017-03-02 15:24 - 00000040 _____ C:\Program Files (x86)\settings.dat  
       2017-02-21 12:16 - 2017-02-21 12:16 - 00000000 ____D C:\Windows\SysWOW64\{5D393F5C-52A9-468B-B70B-63EEDDF059F9} 
       2017-02-18 19:33 - 2017-02-18 19:33 - 00000000 ____D C:\Users\pc\AppData\Local\Macromedia  
       2017-02-15 20:19 - 2017-03-08 17:17 - 00000000 _____ C:\Users\Public\Documents\report.dat  
       2017-02-15 20:18 - 2017-03-08 07:11 - 00000000 _____ C:\Users\Public\Documents\temp.dat  
       2017-02-15 19:59 - 2017-02-15 19:59 - 00003634 _____ C:\Windows\System32\Tasks\WinTOOL 
       2017-02-15 19:58 - 2017-02-15 19:59 - 00000000 ____D C:\ProgramData\wintools 
      2017-02-13 12:25 - 2017-03-07 17:47 - 00003628 _____ C:\Windows\System32\Tasks\Milimili 
       2017-02-13 12:25 - 2017-03-07 15:55 - 00000000 ____D C:\Users\pc\AppData\Roaming\WinSnare 
       2017-02-13 12:25 - 2017-03-07 15:55 - 00000000 ____D C:\Users\pc\AppData\Roaming\WinSAPSvc 
       2017-02-11 17:03 - 2017-02-11 17:03 - 00003032 _____ C:\Windows\System32\Tasks\{C95E449E-4A49-487D-B255-00A9F371A70D} 
       2017-02-07 21:41 - 2017-02-07 21:41 - 00002962 _____ C:\Windows\System32\Tasks\{9D87381F-31BF-43AA-BA89-DB8AE4C45451} 
       2017-02-07 21:40 - 2017-02-07 21:40 - 00002962 _____ C:\Windows\System32\Tasks\{721B7D2E-FF11-45C3-A204-516812B52B49} 
       2017-02-07 21:40 - 2017-02-07 21:40 - 00002962 _____ C:\Windows\System32\Tasks\{58DD393B-18AE-446D-9F4C-0957825A5098} 
       2017-02-07 21:39 - 2017-02-07 21:39 - 00002962 _____ C:\Windows\System32\Tasks\{D14B9208-680D-43BB-92F1-A708C7F74ADF} 
       2017-02-07 21:38 - 2017-02-07 21:38 - 00002962 _____ C:\Windows\System32\Tasks\{D8CB2002-3355-4194-B3B7-4AE31A329D12} 
       2017-02-07 21:38 - 2017-02-07 21:38 - 00002962 _____ C:\Windows\System32\Tasks\{44AA4B8D-3AE8-4BF8-AF36-3CA9F07D6AC7} 
       2017-02-06 19:17 - 2017-02-06 19:17 - 00000000 ____D C:\Users\pc\AppData\Local\Mapbob 
       2017-03-06 17:59 - 2017-01-17 21:57 - 00000000 ____D C:\Program Files (x86)\Progesplerherle 
      ShortcutWithArgument: C:\Users\pc\Desktop\Internet Explorer.lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk -> C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk -> C:\Program Files (x86)\Ballcine\Application\chrome.exe (Google Inc.) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk -> C:\Program Files (x86)\Internet Explorer\iexplore.exe (Microsoft Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk -> C:\Program Files (x86)\Ballcine\Application\chrome.exe (Google Inc.) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Mozilla Firefox.lnk -> C:\Program Files (x86)\Firefox\Firefox.exe (Mozilla Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Google Chrome.lnk -> C:\Program Files (x86)\Ballcine\Application\chrome.exe (Google Inc.) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\pc\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Mozilla Firefox.lnk -> C:\Program Files (x86)\Firefox\Firefox.exe (Mozilla Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk -> C:\Program Files (x86)\Ballcine\Application\chrome.exe (Google Inc.) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk -> C:\Program Files (x86)\Firefox\Firefox.exe (Mozilla Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\Public\Desktop\Google Chrome.lnk -> C:\Program Files (x86)\Ballcine\Application\chrome.exe (Google Inc.) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      ShortcutWithArgument: C:\Users\Public\Desktop\Mozilla Firefox.lnk -> C:\Program Files (x86)\Firefox\Firefox.exe (Mozilla Corporation) -> hxxp://www.startpageing123.com/?type=sc&ts=1488464693&z=cc7f5832faea51610016c84g1z9b7bdz3q4zfqfm6b&from=ggg0221&uid=ST3500514NSXXXXXXXXXX39M4517X42C0468IBM_9WJ1FP3EXXXX9WJ1FP3E
      Task: C:\Windows\Tasks\WinThruster64-pc-Notification.job => C:\Program Files\Solvusoft\WinThruster\Sync.exe <==== ATTENTION
      Task: C:\Windows\Tasks\WinThruster64-pc-Startup.job => C:\Program Files\Solvusoft\WinThruster\WinThruster64.exe <==== ATTENTION
      C:\Program Files\Solvusoft
      Task: {06BF9E2C-62E6-480E-BAAB-BD4B39EDA376} - System32\Tasks\Zerhesy Host => C:\Program Files (x86)\Progesplerherle\neksp.exe [2017-01-17] (Glarysoft Ltd)
      Task: {1CD45B7B-6F67-407B-8A4D-51D13215999F} - System32\Tasks\{C581771F-7317-4433-A74E-F3979833B77F} => Chrome.exe 
      Task: {286993D1-8687-4891-924A-2E2645AE5FFD} - System32\Tasks\AVAST Software\Avast settings backup => C:\Program Files\Common Files\AV\avast! Antivirus\backup.exe [2017-01-30] (AVAST Software)
      Task: {3F292B35-BFD9-46E3-847F-575ECE3A2832} - System32\Tasks\{9D87381F-31BF-43AA-BA89-DB8AE4C45451} => C:\Program Files (x86)\Watch_Dogs 2\bin\WatchDogs2.exe 
      Task: {3F48AC4B-62DD-4685-A0B2-5AC4BD28C73A} - System32\Tasks\{D8CB2002-3355-4194-B3B7-4AE31A329D12} => C:\Program Files (x86)\Watch_Dogs 2\bin\WatchDogs2.exe 
      Task: {3FD06FA4-BBAA-455C-A3A4-CCF108DAE822} - System32\Tasks\{5CC18862-0BFF-45E7-9C08-C3AF13824066} => Chrome.exe 
      Task: {432980EA-1708-44E0-BBCB-FBD5D2C7BC6E} - System32\Tasks\{0B368E12-36DD-47F9-9F5C-7C6E2906B466} => C:\Program Files (x86)\Watch_Dogs 2\bin\WatchDogs2.exe 
      Task: {452349B1-3972-4EEF-AF61-E98CB1355E00} - System32\Tasks\WinThruster64-pc-Notification => C:\Program Files\Solvusoft\WinThruster\Sync.exe  <==== ATTENTION
      Task: {69E90C22-18BA-4147-A49E-107BF9FEF5DC} - System32\Tasks\WinThruster64-pc-Startup => C:\Program Files\Solvusoft\WinThruster\WinThruster64.exe  <==== ATTENTION
      Task: {C61298C6-BAD7-49CB-92FA-7DD97595FEFB} - System32\Tasks\Phuquph Nodifier => C:\Program Files (x86)\Colypluvery\maution.exe 
      Task: {E359B586-86D3-44C1-8422-50546EB4BF2C} - System32\Tasks\BikaQ_FetchAndUpgrade_CanBeDel => C:\Program Files (x86)\BikaQRss\BikaQ.exe [2017-02-23] (IEC) <==== ATTENTION
      Hosts:
      RemoveProxy:
      Reboot:


      Une fois, le texte collé dans le Bloc-notes,
      Menu "Fichier" puis "Enregistrer sous",
      A gauche, place toi sur le Bureau,
      Dans le champs en bas, nom du fichier mets : fixlist.txt
      Clique sur "Enregistrer", cela va créer fixlist.txt sur le Bureau.

      Relance FRST et clique sur le bouton "Corriger / Fix"
      Un redémarrage sera peut-être nécessaire ( pas obligatoire )
      Un fichier texte apparaît, copie/colle le contenu ici dans un nouveau message.

      Redémarre l'ordinateur.

      2/
      Fais un nettoyage Malwarebytes - Tutoriel Malwarebytes Anti-Malware version gratuite

      3/

      Refais un scan FRST et donne les rapports via pjjoint.

      Veuillez appuyer sur une touche pour continuer la désinfection...
      6. toto450crf Auteur
        Merci encore pour ton aide je n'ai pas d'autre mots.

        Cordialement,
        Thomas.

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