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Package not found Aliexpress

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cldt28 -  
cldt28 Posted messages 23 Status Member -
Hello
I am new to the forum so I'm sorry if I placed my question incorrectly.

So, I ordered a screen protector with Aliexpress Premium Shipping which promised delivery in 7-15 days to Switzerland, but it’s been 3 days and there’s no sign of the package, even though it should be here on Thursday or next Thursday. I tried a lot of tracking websites but they all give the same responses except for 17track which cannot find the carrier. (The best site is http://global.cainiao.com/) So for a service costing 18 euros, I hope the package will arrive on time.

Thank you in advance for your replies and for your help

Tracking number: LP00064963142162

Vincent

3 answers

  1.
    Ben314 Posted messages 3302 Status Member 1 507
     
    Hello
    He is in Brussels...

    Ps for track17 please enter 4639094456 (number in parentheses on the other site you provide)

    Carrier DHL :(
    3
  2. cldt28 Posted messages 23 Status Member 5
     
    A okay, thank you very much for your help

    But the status indicates that

    A DHL customs agent needs to contact the sender for more information regarding the price. What happens? Will I have to pay a fine or customs fees?
    Thank you in advance for your replies.
    2
    1. Afrikarnak Posted messages 17653 Registration date   Status Contributor Last intervention   14 519
       
      Hello

      The problem is that the DHL agent responsible for the taxation (by delegation...) does not seem to have the invoice. He is therefore supposed to request it from the seller in order to do his little calculations.

      There will be no fine, but definitely 'customs fees' (VAT, forwarding fees...).

      Choosing DHL, FEDEX, UPS, TNT etc. exposes you 100% to the payment of fees. Using 'basic' carriers greatly reduces the likelihood of having to pay something upon delivery.

      See you!
      0
    2. Ben314 Posted messages 3302 Status Member 1 507
       
      DHL is a big bunch of idiots, I've had it all. They're not smart enough to check if there's an invoice when they transit the package. As a result, you're going to wait several more days before anything happens.
      I can only advise you to do their job for them:
      1. Contact the seller to get an invoice (via email)
      2. Contact DHL customer service to find out who you need to send the invoice to.

      Good luck :)
      0
  3. cldt28 Posted messages 23 Status Member 5
     
    Thank you very much for your help.
    0