Muse M-312 BT speaker cannot be charged

Nul en technologies :) -  
Sergio39 Posted messages 5315 Registration date   Status Contributeur Last intervention   -
This is the first time I'm asking for help on this forum and I don't know if I'm going to get a response...
Anyway, I'll explain the problem. I bought a muse M-312 BT speaker at the mall 3 days ago. Once I got home, I plugged it into the PC for a while and then into the wall outlet for a long time. I unplugged it, turned it on, and connected it via Bluetooth to my phone. The music started playing and, against all odds, the speaker says "battery low". How can the battery be low when I left it charging for a good while????!!! I tried with the supplied cable, with other cables, other adapters to plug it into the wall, I plugged it into the PC for two hours and still the same message: "battery low"
There's definitely a problem with the battery or maybe I still haven't figured out how to charge it properly (5V 500 mA)
Help me please
Thank you in advance for your responses

7 réponses

Sergio39 Posted messages 5315 Registration date   Status Contributeur Last intervention   2 620
 
Good evening
I'm quoting the notice: The indicator will display a continuous red light while charging, and will turn off when charging is complete.
Is this your case?

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Sergio39 Posted messages 5315 Registration date   Status Contributeur Last intervention   2 620
 
The most sensible thing to do is to take the speaker back to the seller to have it repaired under warranty / exchanged.
This is a LIPO battery (lithium/polymer), which is the best in terms of power but can present charging issues.
In fact, each cell of the battery has a separate charge controller because this type of cell is extremely dangerous if the recommended charging limit is exceeded, so don't take any risks > return your speaker.
Have a good evening
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Zenitox Posted messages 24 Registration date   Status Membre Last intervention   35
 
Actually, I can't really help you; I'm just offering you a backup solution: If you've kept the receipt, go to your shopping center and say that your battery doesn't work and that you're asking either for another speaker or for a refund.

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Posted from CCM Live forum for Android
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Nul en technologies :)
 
I think I'm going to go get a refund, but I would like to explore all the possibilities.

Yes, my indicator light is red when charging and blue when Bluetooth is on. However, the light never goes off! After a while, it starts to blink and the frequency of the blinking increases over time.
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Zenitox Posted messages 24 Registration date   Status Membre Last intervention   35
 
The battery must be dead. Have you looked a bit on the internet to see what that means?

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Posted from CCM Live forum for Android
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Nul en technologies :)
 
Unfortunately, I didn't find anything on the internet.
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Zenitox Posted messages 24 Registration date   Status Membre Last intervention   35
 
The best solution is to take it back to the mall.

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Nul en technologies :)
 
Alright, thank you for everything, internet users, it was a pleasure.
See you soon, have a good evening.
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Zenitox Posted messages 24 Registration date   Status Membre Last intervention   35
 
Good evening

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Sergio39 Posted messages 5315 Registration date   Status Contributeur Last intervention   2 620
 
Good evening everyone.. fortunately we weren't 25 to respond :O)

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