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Unable to scan a document

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chrisbri17 Posted messages 13 Status Member -  
STARGATE43 Posted messages 13754 Registration date   Status Contributor Last intervention   -
Hello. When I try to scan a document with my printer, I get this message “Windows Fax and Scan is not running because access to your documents folder is unavailable. Please check that Windows Fax and Scan has access to this folder.” WHAT SHOULD I DO? Thank you for your help.

1 answer

  1.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello,
    Perhaps you could start by providing us with the references of the printer in question!
    Windows 7, is it the 32-bit or 64-bit version?
    Best regards.

    --
    The one who does not bring joy upon arrival always brings joy upon leaving!
    Breizh a tao
    1
    1. chrisbri17 Posted messages 13 Status Member
       
      Good evening, my printer is: EPSON Stylus Photo RX 425
      As for Windows, where can I check if it's the 32 or 64-bit version? Thank you glg29
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    2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > chrisbri17 Posted messages 13 Status Member
       
      32 or 64 bits, check HERE, please.
      Now, which Windows?
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    3. chrisbri17 Posted messages 13 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
       
      So I watched the video, (thanks for the information), I have Windows 7 Home Premium, 64 bit.
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    4. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > chrisbri17 Posted messages 13 Status Member
       
      I don't know if it was you who marked your issue as resolved; if so, that's great.
      We therefore assume that the problem is settled!
      Best regards.
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    5. chrisbri17 Posted messages 13 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
       
      No, my problem is not resolved. I must have checked the wrong box. I am still waiting for a solution. Thank you.
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