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Philips and SimplyShare issue

Rico64300 Posted messages 4 Status Member -  
Support Philips Posted messages 2396 Status Member -
Hello,

I have a problem with my Philips 7170 series TV, I can’t play the videos on my Mac because my TV is asking me to download SimplyShare, and when I try to download this server from the Philips website, I get a response saying that this software is not yet available in my country?? (France) Does anyone have a solution please, thank you.

Configuration: Mac OS X (10.12) / Safari 10.0

1 answer

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We are sorry to hear that. In order to assist you, could you please provide us with the model number of your TV?
    Best regards,

    PP
    Advisor Philips France
    @PhilipsCare_FR
    0
    1. Rico64300
       
      My TV model is 49PUS7100/12, thank you for your help.
      0
    2. Rico64300 Posted messages 4 Status Member
       
      That said, I am perfectly satisfied with your product; it's a magnificent TV. Aside from this issue, which I have no doubt will be resolved, if I were to recommend it, I would do so without any hesitation.
      0
      1. Support Philips Posted messages 2396 Status Member 554 > Rico64300 Posted messages 4 Status Member
         
        Dear Customer,

        Unfortunately, it is not possible to download this application from a Mac. To share your files from your Mac to your TV, you can do this using Google Cast.
        Best regards,


        PP
        Philips Customer Service FR
        0